Associate HRBP - Remote-friendly Care Performance

Included Health, Inc.; United States; Remote; USD 75,000 - 94,000; Full time

Benefits offered by this job

Remote-first culture

401(k) savings plan through Fidelity

Medical, vision, and dental coverage

Paid Time Off (PTO) and Discretionary

12 weeks of 100% Paid Parental leave

Fertility and family leave benefits

Work-From-Home reimbursement

Job summary

Included Health is seeking an Associate HR Business Partner to advise and support leaders within the Care organization. You will own performance-management practices, support ADA accommodations, and guide leaders through complex people matters with judgment, empathy, and consistency.

You will partner with Supervisors and Managers across a large non-exempt population to build a high-performing, inclusive workplace.

Qualifications

• 2+ years of progressive experience in HR business partnering, employee relations, or performance management.
• Experience in high-volume, frontline or contact center environments for non-exempt employees.
• Ability to coach and advise leaders through performance management, including documentation and corrective action.
• Strong knowledge of employment laws and HR best practices.
• Ability to build trusted relationships and influence leaders across levels and functions.
• Strong problem-solving and communication skills, including managing expectations and translating issues into practical recommendations.
• Good judgment, attention to detail, and discretion with sensitive matters.

Responsibilities

• Serve as a primary point of contact and trusted advisor for leaders in the Care organization.
• Own performance-management work for assigned leaders and teams, including coaching and follow-through.
• Advise leaders through complex performance, conduct, and policy matters, assessing risk and path forward.
• Strengthen leader capability with practical guidance, coaching, tools, and feedback.
• Manage expectations with leaders and cross-functional partners by clarifying roles and timelines.
• Analyze data and trends to identify opportunities and translate insights into recommendations.
• Develop and improve performance management resources, processes, and communications.
• Provide employee-relations support, resolving workplace concerns in a fair and compliant way.
• Act as SME on work-related issues including ADA accommodations, wage/hour compliance, and terminations.
• Collaborate with Talent Management, HR Operations, Compliance, Talent Acquisition, L&D, and Legal.
• Develop proactive strategies, programs, and policies to enhance engagement and performance.
• Navigate ambiguity with sound judgment to move matters forward.

Skills

Coaching & advising leaders

Performance management

Employment laws & HR practices

Relationship building

Problem solving & communication

Judgment & discretion

Education

Bachelor’s degree in HR, Business Admin, or related

Job description

Included Health is seeking an Associate HR Business Partner to advise and support leaders within the Care organization. You will own performance-management practices, support ADA accommodations, and guide leaders through complex people matters with judgment, empathy, and consistency.

You will partner with Supervisors and Managers across a large non-exempt population to build a high-performing, inclusive workplace.