Associate Growth-Driven Ecommerce CSM

ESW; Jersey City (NJ); Hybrid; USD 89,000 - 115,000; Full time

Benefits offered by this job

15 days of PTO

401(k) plan with 100% company match

Life assurance coverage

Comprehensive health benefits

Dental and vision coverage

Competitive salary with performance bonus

Professional development opportunities

Hybrid working arrangement

Diversity and inclusion initiatives

Job summary

A leading Ecommerce company in Jersey City seeks an Associate Customer Success Manager to support client sales, enhance revenue, and ensure customer satisfaction. Responsibilities include assisting the CSM team, managing day-to-day operations, and collaborating with cross-functional teams. Qualifications include an undergraduate degree and 5+ years in account management, with a strong focus on Ecommerce platforms. The role offers a competitive salary ranging from $89,000 to $115,000 and a hybrid working environment.

Qualifications

• 5+ years of relevant experience in an account management role in technology or Ecommerce.
• Strong MS Office skills, including Excel (pivot tables, VLOOKUP) and PowerPoint.
• Experience with enterprise reporting systems and data set analysis.

Responsibilities

• Assist CSM team in driving client sales and achieving revenue targets.
• Respond to client questions, log tickets, and monitor resolutions.
• Prepare business review presentations and maintain client documentation in Salesforce.

Skills

Account management

Client communication

Ecommerce platform knowledge

Data analysis

Problem-solving

Technical proficiency

Education

Undergraduate degree in applicable field

Tools

Salesforce

Excel

PowerPoint

Shopify

Job description

A leading Ecommerce company in Jersey City seeks an Associate Customer Success Manager to support client sales, enhance revenue, and ensure customer satisfaction. Responsibilities include assisting the CSM team, managing day-to-day operations, and collaborating with cross-functional teams. Qualifications include an undergraduate degree and 5+ years in account management, with a strong focus on Ecommerce platforms. The role offers a competitive salary ranging from $89,000 to $115,000 and a hybrid working environment.