Associate Financial Services Representative (hybrid)

Northwell Health; Melville (NY); Vor Ort; USD 33.000 - 49.000; Vollzeit

Zusammenfassung

Northwell Health in Melville, NY seeks an Associate Financial Services Representative to deliver exceptional customer service, verify benefits, obtain pre-authorizations, and support inpatient and outpatient billing in a structured, compliant environment.

The role emphasizes process accuracy, collaboration with nursing and finance teams, and handling routine tasks within defined guidelines; onsite training first, then hybrid work arrangement.

Qualifikationen

• High School Diploma or equivalent required.
• Associate’s Degree or equivalent combination of education and related experience preferred.
• 0-1 years relevant experience preferred.

Aufgaben

• Assists in the verification of insurance benefits for services prior to admission.
• Obtains timely pre-authorization for all outpatient and inpatient services.
• Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes.
• Helps in coordinating inpatient billing.
• Provides support for all finance issues and ensures that activities occur in compliance with appropriate regulations and contractual obligations.
• Assists in patient billing and maintaining pertinent records as required for maintenance of certification.
• Helps in coordinating with nursing staff in planning and organizing program activities.
• Majority of contact is internal and/or customer service oriented.
• Work and tasks are most often routine, structured and transactional in nature; work requires minimal variance from guidelines and procedures.
• Makes routine decisions regarding assigned task within defined parameters, often limited and confined to on going matters.
• Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise.
• Prioritizes basic tasks; priorities typically guided by standard practices or by others.
• Ensures timely and accurate performance of responsibilities for a single area or group of closely related tasks.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Kenntnisse

Customer service

Communication skills

Attention to detail

Ausbildung

High School Diploma or equivalent

Associate’s Degree or equivalent combination of education and related experience

Jobbeschreibung

Melville, Suffolk, United States

Job Info

• Job Identification 191876
• Posting Date 10/16/2026, 02:04 PM
• Locations 2 Huntington Quad, Melville, NY, 11747, US
• Job Schedule Full time
• Minimum Salary/Range* 32,800.0000
• Maximum Salary/Range* 48,540.0000
• Shift Days
• Shift Begin Time 10:00 AM
• Shift End Time 6:00 PM
• Schedule Full Time
• Requisition Primary Location Melville, NY, United States

Job Description

The Associate Financial Services Representative will be an exceptionally customer focused individual that will provide information, fulfill customer needs, and tailor our services to create an easy and seamless servicing experience.

Job Responsibility

1.Assists in the verification of insurance benefits for services prior to admission.
2.Obtains timely pre-authorization for all outpatient and inpatient services.
3.Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes.
4.Helps in coordinating inpatient billing.
5.Provides support for all finance issues and ensures that activities occur in compliance with appropriate regulations and contractual obligations.
6.Assists in patient billing and maintaining pertinent records as required for maintenance of certification.
7.Helps in coordinating with nursing staff in planning and organizing program activities.
8.Majority of contact is internal and/or customer service oriented.
9.Work and tasks are most often routine, structured and transactional in nature; work requires minimal variance from guidelines and procedures.
10.Makes routine decisions regarding assigned task within defined parameters, often limited and confined to on going matters.
11.Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise.
12.Prioritizes basic tasks; priorities typically guided by standard practices or by others.
13.Ensures timely and accurate performance of responsibilities for a single area or group of closely related tasks.
14.Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• High School Diploma or equivalent required.
• Associate’s Degree or equivalent combination of education and related experience preferred.
• 0-1 years relevant experience preferred.

Training for this position will be fully onsite in Melville before transitioning to a hybrid schedule.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

Northwell Health reserves the right to amend all terms of employment.