Patient Billing & Insurance Specialist

Northwell Health; Melville (NY); On-site; USD 33,000 - 49,000; Full time

Job summary

Northwell Health in Melville, NY seeks an Associate Financial Services Representative to deliver exceptional customer service, verify benefits, obtain pre-authorizations, and support inpatient and outpatient billing in a structured, compliant environment.

The role emphasizes process accuracy, collaboration with nursing and finance teams, and handling routine tasks within defined guidelines; onsite training first, then hybrid work arrangement.

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree or equivalent combination of education and related experience preferred.
• 0-1 years relevant experience preferred.

Responsibilities

• Assists in the verification of insurance benefits for services prior to admission.
• Obtains timely pre-authorization for all outpatient and inpatient services.
• Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes.
• Helps in coordinating inpatient billing.
• Provides support for all finance issues and ensures that activities occur in compliance with appropriate regulations and contractual obligations.
• Assists in patient billing and maintaining pertinent records as required for maintenance of certification.
• Helps in coordinating with nursing staff in planning and organizing program activities.
• Majority of contact is internal and/or customer service oriented.
• Work and tasks are most often routine, structured and transactional in nature; work requires minimal variance from guidelines and procedures.
• Makes routine decisions regarding assigned task within defined parameters, often limited and confined to on going matters.
• Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise.
• Prioritizes basic tasks; priorities typically guided by standard practices or by others.
• Ensures timely and accurate performance of responsibilities for a single area or group of closely related tasks.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Skills

Customer service

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Associate’s Degree or equivalent combination of education and related experience

Job description

Northwell Health in Melville, NY seeks an Associate Financial Services Representative to deliver exceptional customer service, verify benefits, obtain pre-authorizations, and support inpatient and outpatient billing in a structured, compliant environment.

The role emphasizes process accuracy, collaboration with nursing and finance teams, and handling routine tasks within defined guidelines; onsite training first, then hybrid work arrangement.