Call Center Representative

Northwell Health; Village of New Hyde Park (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Northwell Health in New Hyde Park, NY seeks a capable Communications Clerk to operate the telephone console, answer calls, and support administrative and emergency procedures. The role includes routing calls, paging authorized personnel, and assisting with patient information logistics.

Requirements include a high school diploma and 1–3 years of relevant experience, with a strong focus on accuracy, responsiveness, and confidentiality in a healthcare setting.

Qualifications

• High School Diploma or equivalent is required.
• 1-3 years of relevant experience is required.

Responsibilities

• Operates the telephone console; answers incoming calls on the main number and routes to the Operator or extension as appropriate, and places calls for authorized personnel according to policy.
• Performs communications and/or emergency activities; responds to alarms and activates emergency procedures.
• Answers general questions and relays information about patient room changes and related details.
• Logs difficult or questionable calls and alerts appropriate management as needed.
• Performs routine clerical duties such as maintaining records, files, and cards for charges, admissions and other information.
• Disseminates patient contact information during emergencies and provides room numbers and telephone extensions as required.
• Uses telecommunications and accesses patient systems as part of daily duties.

Education

High School Diploma or equivalent

Tools

TTY to assist deaf users

Job description

• Locations 1983 Marcus Avenue, New Hyde Park, NY, 11042, US
• Job Schedule Full time
• Minimum Salary/Range* 41,780.0000
• Maximum Salary/Range* 64,340.0000
• Shift Days
• Shift Begin Time 8:00 AM
• Shift End Time 7:00 PM
• Schedule Full Time
• Requisition Primary Location New Hyde Park, NY, United States

Job Description

Job Description

Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties.

Job Responsibility

• Operates telephone console; answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number; places various outside calls for authorized Personnel according to policy.
• Performs various communications and/or emergency activities; answers and responds immediately to all alarms and activates all emergency procedures.
• Answers and responds immediately to all alarms and activates all emergency procedures; pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
• Answers general caller-questions, according to policy; calls the floors to exchange information regarding patient room changes, etc.
• Answers the TTY (phone for the deaf) in a prompt manner; logs difficult/questionable calls and alerts appropriate management.
• Performs routine clerical duties including, but not limited to: maintaining various records, files, and cards for adjustments to charges, admissions and other information.
• Calls appropriate office when one of the alarms in the office sounds; disseminates patient contact information; expedites calls.
• Gives out telephone numbers and room numbers, as required.
• Uses telecommunications and access patient systems.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

Northwell Health reserves the right to amend all terms of employment.