Associate Financial Services Representative

Northwell Health; Melville (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Associate Financial Services Representative to enhance customer service experiences. This role focuses on verifying insurance benefits, obtaining pre-authorizations, and resolving service issues, ensuring a seamless experience for customers. With a commitment to compliance and customer satisfaction, you'll play a key role in managing billing processes and supporting financial inquiries. Join a dynamic team where your contributions will directly impact service quality and customer relations, making a difference in healthcare finance. If you have a passion for helping others and a keen eye for detail, this opportunity is perfect for you.

Qualifications

• High School Diploma required; Associate’s Degree preferred.
• 0-1 years of relevant experience preferred.

Responsibilities

• Assist in verifying insurance benefits and obtaining pre-authorizations.
• Address customer inquiries and resolve service issues effectively.
• Coordinate inpatient billing and ensure compliance with regulations.

Skills

Customer Service

Insurance Verification

Problem Solving

Communication

Education

High School Diploma

Associate’s Degree

Job description

Job Description

The Associate Financial Services Representative will be an exceptionally customer-focused individual that will provide information, fulfill customer needs, and tailor our services to create an easy and seamless servicing experience.

Job Responsibility

1. Assists in the verification of insurance benefits for services prior to admission.
2. Obtains timely pre-authorization for all outpatient and inpatient services.
3. Creates flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes.
4. Helps in coordinating inpatient billing.
5. Provides support for all finance issues and ensures that activities occur in compliance with appropriate regulations and contractual obligations.
6. Assists in patient billing and maintaining pertinent records as required for maintenance of certification.
7. Helps in coordinating with nursing staff in planning and organizing program activities.
8. Majority of contact is internal and/or customer service oriented.
9. Work and tasks are most often routine, structured and transactional in nature; work requires minimal variance from guidelines and procedures.
10. Makes routine decisions regarding assigned tasks within defined parameters, often limited and confined to ongoing matters.
11. Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise.
12. Prioritizes basic tasks; priorities typically guided by standard practices or by others.
13. Ensures timely and accurate performance of responsibilities for a single area or group of closely related tasks.
14. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

1. High School Diploma or equivalent required.
2. Associate’s Degree or equivalent combination of education and related experience preferred.
3. 0-1 years relevant experience preferred.

Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).