Associate Field Service Technician

Toshiba Global Commerce Solutions; City of Syracuse (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Associate Field Service Technician to maintain and repair retail technologies. In this role, you will travel to various locations, providing essential support and installation services. This position requires a strong foundation in electronics, excellent customer service skills, and a willingness to work flexible hours, including weekends. You will be part of a dynamic team that values innovation and commitment to quality service. Join a company that prioritizes employee growth and offers competitive benefits, making a real impact in the retail technology landscape.

Benefits

Health coverage

401(k)

Life insurance

Employee discounts

Paid time off

Qualifications

• 2+ years experience in Electronics or related field.
• Ability to travel domestically and internationally.

Responsibilities

• Perform routine repairs and diagnostics on products.
• Travel to customer locations for installation and upgrades.
• Document installation activities accurately.

Skills

Electronics knowledge

PC technology

Networking

Mechanical aptitude

Customer service

Organizational skills

Diagnostic skills

Education

High School Diploma

Tools

Hand tools

Job description

POSITION SUMMARY:

The Associate Field Service Technician is responsible for maintaining retail store technologies and computer systems and peripherals within retail store and commercial environments. Responsibilities include product installation, support, and repair of Toshiba Global Commerce Solutions and other retail products. The technician performs diagnostics, repairs, refurbishment, installation, relocation, and configuration changes, working under supervision until capable of working independently.

Candidates will be traveling across various cities, including Syracuse, Palatine Bridge, Massena, and others, using a company vehicle.

HOURLY PAY:

Starting at $21.63/hr, non-exempt role.

RESPONSIBILITIES:

• Perform routine repairs and diagnostics on products using established procedures.
• Travel to customer locations for installation, relocation, and upgrades.
• Communicate effectively with customers and team members, building positive relationships.
• Complete service events efficiently, meeting customer commitments.
• Plan and schedule work, including travel arrangements, with flexibility for overtime and weekends.
• Document installation activities accurately per standards.
• Maintain trunk stock to support customer needs.
• Perform other duties as assigned.

ENVIRONMENTAL CONDITIONS:

• Travel to multiple locations daily.
• Lift up to 50 lbs.
• Stand, walk, stoop, bend, reach, and perform physical activities regularly.
• Use hand tools and, occasionally, ladders or lifts.

REQUIRED SKILLS & QUALIFICATIONS:

• High School Diploma and 2+ years in Electronics or related field.
• Ability to travel domestically and internationally.
• Basic knowledge of PC technology, networking, retail devices, and electronics.
• Mechanical aptitude and proficiency with test and hand tools.
• Strong communication, customer service, and organizational skills.
• Ability to diagnose and repair low voltage wiring and signals.
• Self-motivated with a professional demeanor.
• Willingness to work long hours, including weekends and overtime.

About the Company:

Toshiba Global Commerce Solutions, based in Research Triangle Park, NC, provides retail solutions to major brands worldwide. Our solutions include self-checkout, fuel rewards, and other in-store technologies, making us a market leader.

We offer a competitive salary and benefits, including health coverage, 401(k), life insurance, employee discounts, and paid time off.

EEO & DIVERSITY:

We are an equal opportunity employer committed to diversity, equity, and inclusion. We evaluate all applicants without regard to protected characteristics and provide accommodations for disabilities upon request.