Associate Field Service Representative. N. Minneapolis and Northern Surrounding Area

Stryker Group; Minneapolis (MN); Presencial; USD 38.572 - 53.726; Jornada completa

Descripción de la vacante

Stryker Group in Minneapolis, MN seeks an Associate Field Service Representative to perform on-site installations, preventive maintenance, and repairs of equipment. You will support customers by phone and on-site, ensuring service quality and satisfaction while confirming operation of Stryker systems.

The role requires a high school diploma, 3+ years of relevant experience, and a valid driver's license. Occasional travel within field service territories is expected.

Formación

• High school diploma or equivalent.
• 3+ years of relevant experience.
• Valid driver's license with clean driving record.
• Ability to lift, push, pull and carry up to 50 lbs.
• Flexibility to work weekends/evenings as needed.

Responsabilidades

• Perform on-site installations, preventive maintenance, and repairs of equipment.
• Provide phone and on-site customer support and maintain customer satisfaction.
• Verify and approve operational quality of Stryker systems and equipment.
• Repair and operate Stryker robotic systems and instrumentation.
• Manage field inventory, tools, and documentation; schedule visits and engineering updates.

Conocimientos

Field service

Customer support

Equipment maintenance

Robotic systems

Educación

High school diploma or equivalent

Herramientas

Robotic systems

Descripción del empleo

Work Flexibility: Field-based for Northern Minnesota starting in northern Minneapolis.

Shift: Monday - Friday, 8:00 AM - 5:00 PM, flexible

What You Will Do:

As the Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment.

• Repair, maintain and operate Stryker robotic systems and instrumentation.
• Serve as company liaison with external customers on administrative and technical matters; ensure customer satisfaction therefore facilitating renewals of existing SAs.
• Partner with Account Executives and MPS team members to actively identify potential sales leads.
• Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.
• Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN's).
• Travel and assist in other Field Service territories.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner.
• Instruct and train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars.

What You Need:

Required:

• High school diploma or equivalent
• 3+ years of relevant experience
• Valid Driver's license with good driving record
• Ability to lift, push, pull and carry up to 50 lbs
• Ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed

Preferred:

• Associate or bachelor's degree, preferably in Engineering
• Previous experience as a technical field service professional or in mechanical capacity.

United States of America Pay Ranges:

• USN: $28.01 - $38.75 USD Hourly
• US5: $29.42 - $40.69 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.