Associate Field Service Technician - Northern Milwaukee - Transport

Stryker Group; Appleton (WI); On-site; USD 34,000 - 47,000; Full time

Job summary

Stryker Group in Wisconsin seeks an Associate Field Service Representative – Transport to support a designated service territory, repair and deliver Stryker transport equipment including stretchers, transport chairs, bed frames, and temperature management systems.

You will work mostly independently, document activities, uphold customer relations, and collaborate on Field Service projects while aiming for senior ProCare roles.

Qualifications

• High School diploma.
• Must be at least 21 years of age to meet driving requirements.
• Valid driver's license with a clean driving record to operate a company vehicle.
• Willingness to work extended weeks including nights and weekends.

Responsibilities

• Perform quality control checks and preventative maintenance.
• Complete documentation and order parts using computer software.
• Present the highest level of customer etiquette to support the sales team and promote equipment usage.
• Build and maintain strong customer relationships to encourage service usage.
• Work mostly independently and collaborate with teammates on Field Service projects and initiatives.
• Adhere to Field Service metrics, including hours, overtime, inventory accuracy, and documentation cadence.

Skills

Electronic aptitude

Mechanical aptitude

Customer etiquette

Job description

Associate Field Service Representative – Transport

As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, and temperature management systems. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker.

What you will do

• Possess basic electronic and mechanical aptitude.
• Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
• Utilize computer software to complete documentation, order parts, reference training materials, and more
• Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
• Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
• Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

What you need

Required:

• High School diploma.
• Must be at least 21 years of age to meet our driving requirements.
• Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
• Willingness and ability to work an extended work week including nights and weekends at times

Additional Information

• At times, may be required to move, set up and demonstrate equipment weighing up to 75 pounds (lift unassisted 75-80 pounds), reach, push, or pull in order to accomplish job accountabilities.
• May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
• Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention
• May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.

$24.54 - $33.68 USD Hourly