Associate Field Service Technician - Central Massachusetts - Transport

Stryker Group; Worcester (MA); On-site; USD 37,000 - 55,000; Full time

Job summary

Stryker Group is seeking an Associate Field Service Representative – Transport to support a designated service territory in Worcester, MA. You will repair and deliver Stryker Transport products, including stretchers and transport chairs, while maintaining strong customer relationships and documenting service activities.

The role emphasizes flexibility to work nights/weekends when needed and the opportunity to grow into a senior ProCare role within Stryker.

Qualifications

• Basic electronic and mechanical aptitude required.
• Willingness and ability to work extended weeks including nights and weekends.
• Valid driver license and clean driving record required for company vehicle operation.

Responsibilities

• Support a designated service territory with repair and delivery of Stryker Transport equipment.
• Perform quality control checks, preventative maintenance, global hold repairs, and wireless upgrades.
• Use computer software to document work, order parts, reference training materials.
• Maintain high customer etiquette and foster relationships to promote equipment and service usage.
• Collaborate with teammates on Field Service projects and initiatives.
• Meet field service metrics for hours, overtime, inventory accuracy, and documentation cadence.

Skills

Electronic aptitude

Mechanical aptitude

Customer etiquette

Education

High School diploma

Tools

Documentation software

Job description

Associate Field Service Representative – Transport

As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, and temperature management systems. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker.

What you will do

• Possess basic electronic and mechanical aptitude.

• Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades

• Utilize computer software to complete documentation, order parts, reference training materials, and more

• Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships

• Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives

• Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

What you need

Required:

• High School diploma.

• Must be at least 21 years of age to meet our driving requirements.

• Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy

• Willingness and ability to work an extended work week including nights and weekends at times

Additional Information

• At times, may be required to move, set up and demonstrate equipment weighing up to 75 pounds (lift unassisted 75-80 pounds), reach, push, or pull in order to accomplish job accountabilities.

• May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.

• Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention

• May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.

United States of America Pay Ranges:

• US10: $27.00 - $37.05 USD Hourly
• US20: $29.45 - $40.42 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.