Associate Field Service Technician - Northern Massachusetts - Transport

Stryker Group; Salem (MA); On-site; USD 33,000 - 55,000; Full time

Job summary

Stryker Group is seeking an Associate Field Service Representative – Transport to support a designated service territory in Salem, MA. You will repair and deliver transport equipment such as stretchers, transport chairs, bed frames, and temperature management systems, while maintaining high standards of safety and service.

You will perform maintenance, document service events, and collaborate with sales and field teams.

Qualifications

• Must have basic electronic and mechanical aptitude as described.
• Strong customer-facing skills and professionalism.
• Proficient in using basic computer software to document work and reference materials.
• Willingness to work long hours, nights, and weekends when required.

Responsibilities

• Repair and deliver equipment within designated service territory.
• Perform quality control checks, preventative maintenance, and repairs.
• Use computer software to document service events, order parts, and reference training.
• Maintain excellent customer relations to promote equipment usage and service adoption.
• Collaborate with teammates on Field Service projects and initiatives.
• Meet field service metrics including hours, overtime, inventory accuracy, and documentation cadence.

Skills

Electronic aptitude

Mechanical aptitude

Customer service

Documentation software

Driving

Education

High School diploma

Job description

Associate Field Service Representative – Transport

As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, and temperature management systems. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker.

What you will do

• Possess basic electronic and mechanical aptitude.
• Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
• Utilize computer software to complete documentation, order parts, reference training materials, and more
• Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
• Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
• Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

What you need

Required:

• High School diploma.
• Must be at least 21 years of age to meet our driving requirements.
• Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
• Willingness and ability to work an extended work week including nights and weekends at times

Additional Information

• At times, may be required to move, set up and demonstrate equipment weighing up to 75 pounds (lift unassisted 75-80 pounds), reach, push, or pull in order to accomplish job accountabilities.
• May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
• Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention
• May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.

United States of America Pay Ranges:

• USN: $24.54 - $33.68 USD Hourly
• US5: $25.77 - $35.37 USD Hourly
• US10: $27.00 - $37.05 USD Hourly
• US15: $28.23 - $38.74 USD Hourly
• US20: $29.45 - $40.42 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.