Associate Field Service Engineer - Mobile, Alabama

elekta; Georgia; Hybrid; USD 70,000 - 95,000; Full time

Job summary

Elekta is a global leader in precision radiation medicine, partnering with healthcare providers to deliver advanced radiotherapy solutions. As a field service technician, you will install, troubleshoot, calibrate, and repair Elekta equipment across sites while adhering to safety and quality standards.

You will interpret schematics, perform calibrations, train customers, and support sales with technical guidance.

Qualifications

• Associate degree or equivalent in electronics, physics or related field.
• 3–5 years of field service experience or Level 2 in two or more modalities.
• Good electro-mechanical aptitude and computer literacy.
• Proficient with test equipment and hand tools.
• Ability to read and interpret blueprints and wiring diagrams.

Responsibilities

• Able to complete all Technician Responsibilities with 100% accuracy.
• Troubleshoot and repair designated modality with an 80% success rate for diagnosing problems.
• Perform routine calibrations and preventative maintenance on designated and secondary modalities.
• Assist with installations on designated and secondary modalities.
• Work safely in confined high-current/voltage areas and read technical diagrams.
• Provide technical advice to Sales/Customer Service and stay current on products.
• Submit timely service reports, timesheets, and expense reports; manage parts inventory.
• Travel as required and work independently; maintain driver’s license and company equipment.

Skills

Electro-mechanical aptitude

Schematics interpretation

Computer literacy

Customer service

Written and verbal communication

Travel willingness

Driver's license

Education

Associate degree or equivalent

Tools

Oscilloscopes

Multimeters

Test equipment

Hand tools

Job description

We don't just build technology. We build hope for everyone dealing with Cancer.

Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com .

Description

• Able to complete all Technician Responsibilities with 100% accuracy.
• Independently perform routine troubleshooting and repairs on the designated modality with an 80% success rate of diagnosing the problem while working within the escalation procedure.
• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
• Perform installations with assistance, on designated and secondary modality.
• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm 'traps.' Depth perception is critical.
• Work safely on Elekta's full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.
• Instruct customers and staff in proper use of the equipment.
• Assist Sales/Customer Service with technical advice.
• Stay current on all new products.
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory management (Part sales where applicable).
• Provide product feedback to home office.
• Maintain all company-leased equipment, including company automobile, parts, and tools.
• Perform other related duties as assigned or requested.

Incorporates Elekta Values into all department functions and responsibilities.

Adhere to all Elekta directives, policies and procedures.

Relevant Knowledge, skills and competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write, and comprehend the English language.

• Associate degree or equivalent experience preferably in Electronics, Physics or an associated discipline.
• Minimum of 3 - 5 years of related field service experience or be Level 2 qualified in two (2) or more modalities.
• Possess a good electro-mechanical aptitude.
• Computer literate.
• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.
• A good understanding of Good Manufacturing Practice, including ESD requirements.
• Must have effective written and verbal communication skills.
• Exceptional customer service skills.
• Ability to represent the organization in a professional and positive manner.
• Ability to organize and prepare reports.
• Ability to bend and lift heavy machinery/equipment.
• Must be willing to travel when required and work independently.
• Uphold the Elekta's philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, there by fulfilling legal responsibilities and enhancing the quality of our organization.
• Must maintain an active driver's license in the home state.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of th