Field Service Support Engineer

Elekta; Shreveport (LA); On-site; USD 65,000 - 85,000; Full time

Job summary

Elekta in the Shreveport/Natchitoches area seeks a Field Service Support Engineer to provide on-site installation assistance, preventive maintenance, and timely repairs of Elekta equipment.

You will diagnose hardware and software issues, document service activities, travel regionally as needed, and communicate professionally with healthcare customers to support reliable cancer treatment.

Qualifications

• Customer-facing capabilities with clear, professional communication with clinical staff.
• Hands-on technical support and troubleshooting to diagnose equipment and software issues.
• Experience in field service: on-site maintenance, repair and installation of complex systems.
• Reading and interpreting technical documents, manuals, and schematics.

Responsibilities

• Provide on-site installation assistance and preventive maintenance.
• Diagnose, troubleshoot, and repair hardware and software issues.
• Document service activities and coordinate with internal technical teams.
• Maintain professional communication with healthcare customers and ensure safety compliance.

Skills

Customer Service

Customer Support

Technical Troubleshooting

Field Service

Education

Engineering or related technical degree

Job description

Company Description

Elekta is a global leader in personalized radiation therapy solutions, committed to helping people affected by cancer receive the highest standard of care. The organization focuses on the complex and deeply human nature of cancer treatment, working closely with clinicians to support better clinical decisions and improved patient outcomes. Elekta's culture is driven by purpose, viewing every challenge as an opportunity to advance cancer care and expand patient access to life-changing therapies. Team members join a mission-driven environment where innovation and compassion guide daily work.

Role Description

The Field Service Support Engineer is a full-time, on-site role based in Shreveport/Natchitoches Area. This role is responsible for providing technical support and field service for Elekta equipment, including installation assistance, preventive maintenance, and corrective repairs. Day-to-day tasks include diagnosing and troubleshooting hardware and software issues, coordinating with internal technical teams, and ensuring timely, professional communication with healthcare customers. The engineer will document service activities, follow safety and regulatory guidelines, and support continuous improvement of service processes. The role also involves building strong customer relationships and representing Elekta's commitment to reliable, high-quality cancer treatment solutions at customer locations.

Qualifications

• Customer-facing capabilities, including strong Customer Service and Customer Support skills, with the ability to communicate clearly and professionally with clinical staff.
• Hands-on Technical Support and Troubleshooting skills to diagnose, resolve, and document equipment and software issues in healthcare environments.
• Experience in Field Service operations, including on-site maintenance, repair, and installation of complex technical systems.
• Relevant technical education (e.g., degree or certification in engineering, electronics, biomedical engineering, or related field).
• Ability to read and interpret technical documentation, service manuals, and schematics.
• Strong problem-solving abilities, attention to detail, and commitment to safety and regulatory compliance.
• Willingness to travel locally or regionally as needed and to work in clinical settings, including adherence to hospital protocols.
• Prior experience supporting medical devices or healthcare technology is beneficial.