Associate Facilities Manager - After Hours

Leo; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Leo seeks a dedicated Associate Manager to support urgent repair and maintenance needs after hours, coordinate work order dispatching, and assist the Facilities Manager. You will work with internal teams and external vendors to resolve client issues, ensuring SLAs are met and invoices are accurate.

The role emphasizes strong organization, communication, and collaboration across national client relationships, with opportunities for growth within the Leo portfolio.

Qualifications

• Degree or equivalent with 3+ years of project management experience.
• Strong organizational and documentation skills are essential.
• Excellent written and verbal communication.
• Ability to manage multiple priorities and deadlines.
• Proactive problem solving and attention to detail.
• Customer service mindset and professional demeanor.

Responsibilities

• Manage client work order verification per client SLAs.
• Provide timely quotes to Program Manager and follow up with clients.
• Establish and maintain vendor relations.
• Match and assign appropriate vendors for work orders.
• Ensure timely dispatch of vendors.
• Maintain records of work orders, invoices, and correspondence.
• Communicate status to Program Manager and client across phases.
• Analyze and resolve client issues as needed.

Skills

Strong organizational skills

Adaptable and fast-paced

Documentation accuracy

Time management

Problem-solving

Verbal and written communication

Education

Degree or equivalent with 3+ years PM experience

Job description

Leo is a portfolio of trusted service companies operating under one brand. Our family includes Academy Access Solutions, First Choice Facilities, Caliber, CLM, Impact, and others - all Powered by Leo.

By operating as one team, we invest in our people, systems, and shared ways of working, while continuing to support the local teams and relationships that define our businesses. The result is consistent, reliable service and more opportunity for our people to grow and make an impact.

Description.

This position offers independent contributions to (1) support urgent repair and maintenance needs during afterhours periods—including nights, weekends, holidays, and office closures; (2) coordinate work order dispatching and vendor sourcing for timely resolution of client issues; and (3) assist Facilities Manager I, AH with documentation, client communications, and escalation support. This position works under the direction of Facilities Managers I & II and requires strong organization, communication skills, adaptability, and collaboration across internal teams and vendors.

Job Responsibilities.

• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• Manage client work order verification process according to client service level agreements
• Provide timely price quotes to the Program Manager for approval; follow up with the client after submission.
• Establish and maintain existing vendor relations
• Match and assign the appropriate vendor for the work order
• Ensure the timely dispatch of vendors
• Maintain accurate records of the work orders, invoices, reports, emails, and other correspondence
• Collaborate with clients on a national level; communicate status to Program Manager and client to remain on track for each work phase.
• May analyze and resolve client issues and concerns.
• Participants in evaluating and reconciling vendor invoices
• In conjunction with billing, ensure client invoices are accurate.
• Consistently ensure client work orders are completed per their service level agreements.
• Act as the point person for problem resolution and client relations for multiple projects; escalates to Program Manager as necessary.
• Weekend and after-hours follow-up and support for clients as needed.
• Commitment to learning all aspects of the Associate Manager role.
• Other duties as required or assigned.

Requirements

• Strong organizational skills
• Adaptable and able to work in a fast-paced environment
• Demonstrates accuracy in documentation and communication
• Strong time management and follow-through
• Effective problem-solving skills
• Professional verbal and written communication abilities

Supervisory Requirements.

This position does not have supervisory responsibility.

Education/Experience.

Degree with three years’ experience in Project Management or any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying. To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS office skills and the willingness to expand their knowledge.

Work Environment/Physical & Visual Demands.

• This position works a fluctuating schedule Monday – Friday; flexibility is required
• This position requires extensive contact with people and local travel may be required.
• Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance.
• Visual Demands: Visual acuity to perform activity such as viewing computer terminal and reading.
• Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions but not necessary from temperature changes