Associate, EVS Training & Experience

Global Sports Jobs Limited; Los Angeles (CA); On-site; USD 41,000 - 48,000; Full time

Job summary

LA28 is seeking an EVS Associate, Training & Experience to coordinate and administer the training programme for Event Service staff and volunteers for the Los Angeles 2028 Games. You will ensure memorable experiences and support operations with logistics for training sessions.

Based in Downtown Los Angeles, you will develop materials, schedule trainings, manage attendance, and deliver sessions to large audiences, while maintaining high quality and working under tight timelines during peak event

Qualifications

• Proven experience (2+ years) in events, customer service or training organisations.
• Experience creating engaging training materials for large cohorts.
• Excellent English writing, communication and presentation.
• Proficiency in Microsoft Office Suite.
• Ability to work onsite in Downtown Los Angeles and handle multiple tasks.

Responsibilities

• Implement the training project plan under the guidance of the EVS Sr. Manager, Workforce & Experience.
• Work with the Event Venue Services Management Team to create training materials.
• Coordinate the training schedule, equipment and room logistics.
• Coordinate the training invitation, acceptance and attendance tracking process.
• Coordinate training information and content for printing and publication.
• Ensure quality services and equipment for training delivery.
• Coordinate the usage of resources.
• Present training material to large audiences.
• Support EVS Venue teams with Event and Workforce Operations on venue.
• Support the Workforce Sr. Manager with the delivery of EVS documentation and spectator experience needs.
• Carry out other duties as assigned.

Skills

Event experience

Customer service

Training

Tools

Microsoft Office

Job description

About the Role

Event Visitor Services (EVS) is the functional area within the LA28 organising committee responsible for planning, designing and providing a safe and welcoming visit to all ticketed events at the official competition venues, as well as other services for accredited stakeholders. The EVS Associate, Training & Experience coordinates and administers the training programme for Event Service paid staff and volunteers for the Los Angeles 2028 Olympic and Paralympic Games, ensuring a memorable experience for all while supporting operational staff with additional Games-Time logistics. The role is integral to the smooth delivery of the Event Services workforce and oversees the logistical planning, delivery and reporting for training sessions. The postholder is a key member of the EVS and Central Management Teams for venue support and staff readiness.

Key Responsibilities

• Implement the training project plan under the guidance of the EVS Sr. Manager, Workforce & Experience
• Work with the Event Venue Services Management Team to create training materials
• Coordinate the training schedule, equipment and room logistics
• Coordinate the training invitation, acceptance and attendance tracking process
• Coordinate training information and content for printing and publication
• Ensure quality services and equipment for training delivery
• Coordinate the usage of resources
• Present training material to large audiences
• Support EVS Venue teams with Event and Workforce Operations on venue
• Support the Workforce Sr. Manager with the delivery of EVS documentation and spectator experience needs
• Carry out other duties as assigned

Required Experience & Qualifications

• Proven experience (2+ years) working in events, customer service and/or training organisations
• Experience in creating and implementing engaging and compelling training material for large cohorts
• Builds credibility, respect and trust with others through depth of understanding and knowledge
• Provides creative and innovative solutions
• Excellent English skills, including writing, communication and presentation
• Strong attention to detail and high standards for quality output
• Ability to manage numerous tasks at a high level of detail at the same time
• Generates ideas to improve processes and create efficiencies
• Ability to take direction from managers and be a team player
• Ability to work under pressure and under tight timelines
• Ability to communicate clearly and concisely both verbally and in writing
• Proficiency in Microsoft Office Suite
• Ability to learn the internal People Management System and scheduling for training sessions
• Available to work onsite in the Downtown Los Angeles-based office
• Willingness to work variable hours, including evenings, weekends and holidays, especially during peak event periods

Preferred Skills

• Experience or knowledge of local culture would be an added benefit

Workplace

• The majority of work is conducted in an office setting, requiring extended periods of time using computers, phones and other office equipment
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment
• The role is based onsite at the Downtown Los Angeles office

Salary

• The annual base salary range for this position is $30.29-$35.00/hour.
• The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role; all LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

About the Company

LA28 is the independent, non-profit, privately funded organising committee for the Los Angeles 2028 Olympic and Paralympic Games, on a mission to create Olympic and Paralympic Games that celebrate all that the city and country have to offer and deliver an unparalleled experience for athletes, fans, partners and the community. The 2028 Games mark the return of the Summer Games to the United States for the first time in 32 years and Los Angeles' third time hosting an Olympic Games and first time welcoming the Paralympic Games.