Associate, EVS Training & Experience

LA28 (Web); Los Angeles (CA); On-site; USD 41,000 - 48,000; Full time

Job summary

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games.

We are seeking an Associate, EVS Training & Experience to coordinate and administer the training program for Event Service staff and volunteers for the Los Angeles 2028 Olympic Games, ensuring a memorable experience for all, in addition to supporting operational staff with event logistics.

Qualifications

• Proven experience (2+ years) working in events, customer service and/or training organizations
• Experience in creating and implementing engaging and compelling training material for large cohorts
• Experience or knowledge of local culture will be an added benefit
• Builds credibility, respect, and trust with others through depth of understanding and knowledge
• Provides creative and innovative solutions
• Excellent English skills, including writing, communication, and presentation

Responsibilities

• Implement the training project plan under the guidance of the EVS Sr. Manager, Workforce & Experience
• Work with the Event Venue Services Management Team to create training materials
• Coordinate training schedule, equipment and room logistics
• Coordinate training invitations, acceptance and attendance tracking process
• Coordinate training information and content for printing and publication
• Ensure quality services and equipment for training delivery
• Coordinate usage of resources
• Present training material to large audiences
• Support EVS Venue teams with Event and Workforce Operations on venue
• Support Workforce Sr. Manager with the delivery of EVS documentations and spectator experience needs.
• Other duties as assigned

Skills

Event staffing

Customer service

Training materials

Public speaking

English writing

Tools

Microsoft Office

Job description

LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Associate, EVS Training & Experience

Event Visitor Services is the functional area, within the Organizing Committee for the LA28 Games (Olympics and Paralympics), that is in charge of planning, designing and providing a safe and welcoming visit to all ticketed events at the official competition venues and other services to accredited stakeholders.

The Event Visitor Services (EVS) Associate, Training & Experience is a productive and organized professional responsible for coordinating and administering the training programfor Event Service paid staff and volunteers for the Los Angeles 2028 Olympic Gamesensuring a memorable experience for all, in addition to supporting operational staff with additional Games-Time logistics.

This role is integral to guarantee the smooth delivery of the Event Servicesworkforce and will oversee the logistical planning, delivery and reporting fortraining sessions. The Training & Experience Associate is a key member of the EVS and Central Management Teams for venue support and ensuring staff readiness.

Key Responsibilities

• Implement the training project plan under the guidance of the EVS Sr. Manager, Workforce & Experience
• Work with the Event Venue Services Management Team to create training materials
• Coordinate training schedule, equipment and room logistics
• Coordinate training invitations, acceptance and attendance tracking process
• Coordinate training information and content for printing and publication
• Ensure quality services and equipment for training delivery
• Coordinate usage of resources
• Present training material to large audiences
• Support EVS Venue teams with Event and Workforce Operations on venue
• Support Workforce Sr. Manager with the delivery of EVS documentations and spectator experience needs.
• Other duties as assigned

Background and Requirements

• Proven experience (2+ years) working in events, customer service and/or training organizations
• Experience in creating and implementing engaging and compelling training material for large cohorts
• Experience or knowledge of local culture will be an added benefit
• Builds credibility, respect, and trust with others through depth of understanding and knowledge
• Provides creative and innovative solutions
• Excellent English skills, including writing, communication, and presentation

PhysicalRequirementsand Working Conditions

• Available to work onsite in our Downtown Los Angeles-based office.
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.
• Perform other duties as required; the role will evolve
• Strong attention to detail and high standards for quality output.
• Ability to manage numerous tasks with a high level of detail at the same time.
• Generates ideas to improve processes and create efficiencies
• Ability to take direction from Managers and be a team player
• Ability to work under pressure and under tight timelines
• Communicates clearly and concisely both verbally and in writing
• At Games Time, there is the possibility of long hours of work
• Strong written and oral communication
• Proficiency in Microsoft Office Suite
• Ability to learn internal People Management System and Scheduling for training sessions

The annual base salary range for this position is $30.29-$35.00/hour. The pay scaleprovidedis the range that LA28reasonably expectsto pay as starting base compensation for this role. All LA28 compensationremainssubject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis ofreligion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law.LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws.We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experiencea candidate can add to our team.