Associate Event Specialist

PRO EM National Event Services; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

PRO EM National Event Services in Phoenix, AZ is seeking an Associate Event Specialist who will serve as the primary point of contact for all PRO EM Associates. You will ensure Associates have the information, equipment, and training needed to be successful while working at events.

This role supports scheduling, payroll, training, and on-site event operations, including sign-in, check-in/out, and field supervision at large events.

Qualifications

• Experience in inbound customer service is advantageous.
• Able to communicate clearly with Associates and supervisors.
• Strong organizational and multitasking abilities.
• Proactive and able to learn new systems quickly.

Responsibilities

• Serve as the primary contact for scheduling, payroll, and training.
• Receive inbound calls and answer emails including web messages in ABI.
• Run open positions report at least twice a week.
• Enter contracted staffing positions.
• Provide supervisory field support for large events.
• Send sign-in sheets to supervisors daily.
• Enter event web notes for all positions.
• Post open positions in Schedule Exchange.
• Build and strengthen relations with PRO EM Associates.
• Serve as brand ambassador and champion PRO EM’s culture.
• Attend events and assist with check-in/check-out of associates.
• Support Event Coordinators and Project Managers in the field.
• Perform other administrative duties and ad hoc tasks.

Skills

Customer service

Interpersonal skills

Communication skills

Organization

Attention to detail

Multitasking

Teamwork

Problem solving

Flexibility

Fast learner

Adaptability

Tools

Microsoft Office

Job description

Job Summary

Associate Event Specialist will serve as the primary point of contact for all PRO EM Associates and is responsible for ensuring all Associates have the necessary information, equipment, and training to be successful while working at any event.

Responsibilities

• Serves as a primary point of contact for the Associates for scheduling, payroll, training, etc.
• Receives inbound calls and answer emails including web messages in ABI
• Runs open positions report at least twice a week
• Enters contracted staffing positions
• Provide supervisory field support for large scale events such as ASU Football, Barrett Jackson, WMPO
• Send sign-in sheets to supervisors daily
• Enters event web notes for all positions
• Post open positions in Schedule Exchange
• Build and strengthen relations with PRO EM Associates
• Serve as a brand ambassador and champion PRO EM’s company culture.
• Attend events and aid with check in/check out of associates
• Support Event Coordinators and Project Managers in the field at events.
• Perform other administrative duties and ad hoc tasks as assigned.

Requirements

• Energetic, thoughtful, people-person who wants to have a direct impact on building the best workplace possible.
• Experience with inbound customer service phone calls is a plus.
• Must be organized, detail orientated, possess strong communication skills, and have excellent interpersonal skills.
• Desire to serve Associates and contribute to a positive workplace culture.
• Must have working knowledge of all Microsoft Office programs
• Capable of learning new technology.
• Ability to work independently and contribute to a team environment.
• Ability to manage and complete multiple assignments at the same time with great attention to detail and a positive attitude.
• Ability to manage conflicts and drive resolutions.
• Strong problem-solving skills with the ability to think quickly on feet.
• Ability to regularly stand, walk, climb stairs and be on your feet for long periods of time
• Available to work flexible full-time hours, which may include weekends, holidays, evenings, and after business hours.