Associate Epic Clinical Analyst

Team Member Services; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life & Disability insurance

Paid time off from day one

403-B retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth is seeking a capable Epic Applications professional to coordinate Simplified Referrals within the Epic Ambulatory space, ensuring referrals move smoothly through Care Everywhere and EpicCare Link workflows.

You will collaborate with clinicians and end users to design, test, and implement workflows, document processes, and support training and adoption across departments. Strong communication and problem-solving skills are essential.

Qualifications

• Epic Certification or ability to complete certification within 3 months of completing classes [Required]
• Basic Microsoft suite of products [Required]
• Demonstrated creative problem-solving approach and strong analytical skills [Required]
• Must have strong written and verbal communication skills [Required]
• Work with minimal guidance [Required]
• Rapid learner [Required]
• Knowledge of clinical/technical workflow [Preferred]
• Must have knowledge and experience with Electronic Information Systems (e.g., Electronic Health Record) [Required]
• Strong computer skills including basic troubleshooting, and critical thinking [Required]
• Strong clinical workflow knowledge [Required]
• Working knowledge of how departments relate to one another and process flows in between them [Preferred]
• Working knowledge of Microsoft Office suite [Preferred]

Responsibilities

• Focus on Simplified Referrals Coordination within the Epic Ambulatory space.
• Support referrals as they move through Care Everywhere and EpicCare Link workflows, ensuring technical routing and end-to-end referral workflow from sender to recipient.
• Maintain and enhance clinical and business systems to support patient care delivery.
• Analyze business problems and recommend solutions aligning with organizational goals.
• Collaborate with clinicians and end users to design, build, test, train, implement, evaluate, and maintain Epic and other systems.
• Coordinate with physicians and end users to document workflows, perform gap analysis, and develop future workflows during new implementations.
• Communicate effectively with hospital leadership, clinicians, physicians, and ancillary staff.
• Streamline documentation workflows and support best practices in clinical documentation.
• Develop and maintain knowledge of product initiatives and data integrity, communicating findings clearly.
• Other duties as assigned.
• Design, build, and configure within Epic modules and supporting third-party applications.
• Develop test scripts and materials for end-to-end workflow testing; perform unit, system, and integration testing; document outcomes.
• Troubleshoot issues or system deficiencies; escalate and suggest resolutions.
• Stay current on industry trends and vendor updates; ensure modifications/upgrades align with Epic specs.
• Follow standards for software configuration control, QA and version releases; document and train on upgrades and new releases.
• Participate in cross-functional projects using project planning, coordination methodologies, and lean practices.
• Attend meetings and report status, accomplishments, tasks, and barriers to the manager.
• Be an active member of the Clinical Applications Team, developing electronic documentation solutions for clinical workflow.
• Provide on-call support in a 24/7 production environment as primary contact for end-users.

Skills

Epic Certification

MS Office

Analytical skills

Communication skills

Independent work

Problem solving

Clinical workflow knowledge

Education

High School Grad or Equiv

Tools

Epic systems

EpicCare Link

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 900 HOPE WAY

City: ALTAMONTE SPRINGS

State: Florida

Postal Code: 32714

Job Description:

• This position is focused specifically on Simplified Referrals Coordination within the Epic Ambulatory space rather than the traditional responsibilities of an Epic Ambulatory analyst.
• The role will support referrals as they move through Care Everywhere and EpicCare Link workflows, with emphasis on both the technical routing of referrals-ensuring they are successfully sent and received-and the end-to-end referral workflow from sender to recipient.
• Responsible for maintaining and enhancing clinical and business systems to support patient care delivery.
• This position analyzes business problems and recommends solutions that align with organizational goals.
• This role collaborates with clinicians and end users to design, build, test, train, implement, evaluate, and maintain Epic and other associated systems.
• In addition, this position coordinates with physicians and end users to document workflows, perform gap analysis, and develop future workflows during new implementations.
• This role requires effective communication with hospital leadership, clinicians, physicians, and ancillary department staff.
• Collaborates with various departments to streamline documentation workflows and supports the implementation of best practices in clinical documentation.
• Develops and maintains a robust knowledge of the product initiatives and categories supported, ensuring data integrity and effective communication of findings.
• Other duties as assigned.
• Designs, builds, and configures within assigned Epic system modules and supporting third-party applications.
• Develops test scripts and materials for end-to-end workflow testing, performs unit, system, and integration testing, and documents outcomes.
• Troubleshoots issues or system deficiencies, initiates escalation procedures, and provides recommendations for resolution.
• Remains current on industry trends and vendor/application/system updates, ensuring software modifications/upgrades work according to Epic specifications.
• Follows departmental standards for software configuration control, quality assurance, and version releases, providing documentation and training on system upgrades and new releases.
• Participates in multiple cross-functional projects, utilizing project planning and coordination methodologies, tools, and lean methodologies.
• Actively participates in project, team, departmental, and other meetings, reporting status updates, accomplishments, tasks, and barriers to the manager.
• Serves as an active member of the Clinical Applications Team, dedicated to developing electronic documentation solutions that support clinical workflow and practice.
• Provides on-call support in a 24/7 production systems environment, acting as the primary support contact for the application's end-users.

Knowledge, Skills, and Abilities:

• Epic Certification or ability to complete certification within 3 months of completing classes [Required]
• Basic Microsoft suite of products [Required]
• Demonstrated creative problem-solving approach and strong analytical skills [Required]
• Must have strong written and verbal communication skills [Required]
• Work with minimal guidance [Required]
• Rapid learner [Required]
• Knowledge of clinical/technical workflow [Preferred]
• Must have knowledge and experience with Electronic Information Systems (e.g., Electronic Health Record) [Required]
• Strong computer skills including basic troubleshooting, and critical thinking [Required]
• Strong clinical workflow knowledge [Required]
• Working knowledge of how departments relate to one another and process flows in between them [Preferred]
• Working knowledge of Microsoft Office suite [Preferred]

Education:

High School Grad or Equiv [Required]

Field of Study:

in a field of study such as business, IS, or a healthcare related

Work Experience:

• 1+ emr application/implementation experience [Preferred]
• 1+ experience communicating complex technical concepts to a non-technical audience [Required]
• 1+ years of clinical or technical background [Preferred