Associate Epic Clinical Analyst

AdventHealth; United States; On-site; USD 61,000 - 113,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth is seeking a focused Referrals Coordination professional to manage Simplified Referrals within Epic Ambulatory. You will ensure referrals are correctly sent and received, while coordinating end‑to‑end workflows from sender to recipient and maintaining data integrity across clinical and business systems.

Partners with clinicians and stakeholders to document workflows, conduct gap analyses, and develop future processes during implementations.

Qualifications

• Epic Certification or ability to complete certification within 3 months of classes.
• Must have basic Microsoft Office suite.
• Demonstrated creative problem‑solving and strong analytical skills.
• Strong written and verbal communication skills.
• Ability to work with minimal guidance.
• Rapid learner.

Responsibilities

• Coordinate Simplified Referrals in Epic Ambulatory, routing referrals via Care Everywhere and EpicCare Link.
• Maintain and enhance clinical and business systems supporting patient care.
• Collaborate with clinicians to design, build, test, train, implement, evaluate and maintain Epic/related systems.
• Document workflows and perform gap analyses for new implementations.
• Communicate with hospital leadership and end users; streamline documentation workflows.
• Develop workflows for product initiatives; ensure data integrity and clear reporting.
• Provide on‑call support in a 24/7 production environment.

Skills

Epic Certification

Microsoft Office

Problem solving

Communication

Self‑driven

Rapid learner

Clinical/technical workflow

Electronic Health Records

Troubleshooting

Clinical workflow knowledge

Cross‑department collaboration

Education

High School Grad or Equiv

Field of study: business/IS/healthcare

Tools

Microsoft Office

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One:

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule: Full time Shift: Day (United States of America) Address: 900 HOPE WAY City: ALTAMONTE SPRINGS State: Florida Postal Code: 32714

Job Description:

This position is focused specifically on Simplified Referrals Coordination within the Epic Ambulatory space rather than the traditional responsibilities of an Epic Ambulatory analyst. The role will support referrals as they move through Care Everywhere and EpicCare Link workflows, with emphasis on both the technical routing of referrals—ensuring they are successfully sent and received—and the end-to-end referral workflow from sender to recipient. Responsible for maintaining and enhancing clinical and business systems to support patient care delivery. This position analyzes business problems and recommends solutions that align with organizational goals. This role collaborates with clinicians and end users to design, build, test, train, implement, evaluate, and maintain Epic and other associated systems. In addition, this position coordinates with physicians and end users to document workflows, perform gap analysis, and develop future workflows during new implementations. This role requires effective communication with hospital leadership, clinicians, physicians, and ancillary department staff. Collaborates with various departments to streamline documentation workflows and supports the implementation of best practices in clinical documentation. Develops and maintains a robust knowledge of the product initiatives and categories supported, ensuring data integrity and effective communication of findings. Other duties as assigned. Designs, builds, and configures within assigned Epic system modules and supporting third‑party applications. Develops test scripts and materials for end-to-end workflow testing, performs unit, system, and integration testing, and documents outcomes. Troubleshoots issues or system deficiencies, initiates escalation procedures, and provides recommendations for resolution. Remains current on industry trends and vendor/application/system updates, ensuring software modifications/upgrades work according to Epic specifications. Follows departmental standards for software configuration control, quality assurance, and version releases, providing documentation and training on system upgrades and new releases. Participates in multiple cross‑functional projects, utilizing project planning and coordination methodologies, tools, and lean methodologies. Actively participates in project, team, departmental, and other meetings, reporting status updates, accomplishments, tasks, and barriers to the manager. Serves as an active member of the Clinical Applications Team, dedicated to developing electronic documentation solutions that support clinical workflow and practice. Provides on‑call support in a 24/7 production systems environment, acting as the primary support contact for the application’s end‑users.

Knowledge, Skills, and Abilities:

• Epic Certification or ability to complete certification within 3 months of completing classes [Required]
• Basic Microsoft suite of products [Required]
• Demonstrated creative problem‑solving approach and strong analytical skills [Required]
• Must have strong written and verbal communication skills [Required]
• Work with minimal guidance [Required]
• Rapid learner [Required]
• Knowledge of clinical/technical workflow [Preferred]
• Must have knowledge and experience with Electronic Information Systems (e.g., Electronic Health Record) [Required]
• Strong computer skills including basic troubleshooting, and critical thinking [Required]
• Strong clinical workflow knowledge [Required]
• Working knowledge of how departments relate to one another and process flows in between them [Preferred]
• Working knowledge of Microsoft Office suite [Preferred]

Education:

High School Grad or Equiv [Required]

Field of Study:

in a field of study such as business, IS, or a healthcare related

Work Experience:

• 1+ emr application/implementation experience [Preferred]
• 1+ experience communicating complex technical concepts to a non‑technical audience [Required]
• 1+ years of clinical or technical background [Preferred]

Licenses and Certifications:

• Licensed Practical Nurse (LPN) [Preferred]
• Driver's License (DL) [Required]

Physical Requirements:

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$60,756.80 - $113,006.40

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti‑discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ.

As a faith‑based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.