Associate Engagement Manager - Professional Services Sector

Infosys; Tampa (FL); On-site; USD 120,000 - 150,000; Full time

Job summary

Infosys is seeking an Associate Engagement Manager for its Services vertical in the United States. The role oversees client interfaces within the assigned account, builds an account plan with the Client Partner, and leads opportunities through Prospect-Evaluate-Propose-Close, aiming to grow the portfolio.

You will coordinate with delivery and solutions teams to ensure delivery commitments, balance multiple projects, and drive revenue through go-to-market solutions sponsored by the business unit.

Qualifications

• Bachelor's degree or foreign equivalent required; 7+ years sales/account management experience considered.
• Strong track record with CXO-level client contacts.
• Proven ability to lead proposals and present to executives.

Responsibilities

• Lead client relationships and manage a portfolio up to $10-30M.
• Collaborate with Delivery Manager to address delivery issues.
• Coordinate with cross-functional teams to craft go-to-market solutions.
• Develop and manage account plans, forecasting revenue, and pricing decisions within the Master Services Agreement.

Skills

Client relationship management

Account management

Sales & business development

Leadership & people skills

Proposal development

Education

Bachelor's degree or foreign equivalent

Job description

Associate Engagement Manager - Services

Infosys is seeking an Associate Engagement Manager for its Services industry vertical. The person will lead all client interfaces within the assigned account scope and, along with the Client Partner or senior Client Partner, build an account plan for client management and actively pursue strategies to grow the portfolio assigned. Usually, the person handles a single account or part of a large account with an indicative annual book of business of up to $10-$30 million.

Role Description

• Client relationship management and business development: lead client relationships, build a portfolio up to $10-30M, lead the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery partners involved to ensure fulfillment of all commitments to the client.
• Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis‑à‑vis the specific client.
• Balance different projects running for the client that may involve different delivery managers or horizontal unit resources.
• Take go-to-market solutions to accounts and drive revenue from go-to-market solutions being sponsored by the business unit.
• Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions.
• Account planning and governance: build the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Craft an account plan with details of the relationships required, the opportunities that have to be chased, and forecasting the potential revenue yield from such opportunities, as well as potential threats and weaknesses that need to be addressed.
• Make pricing decisions within the scope of the Master Services Agreement.
• Support pre-sales proposals for new business development outside of account scope.
• Provide vital input for building future alliances with relevant product vendors.

About Infosys Services vertical

Infosys partners with clients in the Services industry that includes Audit, Tax, Consulting, Travel and Hospitality, Education, Information, Publishing and Business services to help them navigate AI, Digital and Cloud technology transformation, run efficient technology operations and help increase their Enterprise value with both topline and bottom line impact.

Required Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience
• Significant business development and project management experience
• Experience in the relevant industry/vertical
• Track record of interacting and building relationships with CXO-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication, and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications

• Knowledge of industry-specific go-to-market solutions
• Good understanding of industry-specific business issues and drivers
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship.