Associate Education Services Specialist (12 month contract)

flashpoint.io; United States; Remote; USD 63,000 - 75,000; Full time

Benefits offered by this job

Wellness perks

Employee events

Learning and development opportunities

Regular feedback

Career path guidance

Job summary

flashpoint.io is seeking a contract Education Specialist to support customer education programs for a growing base. In a 12-month role, you will produce training videos, write customer-facing content, coordinate webinars, and track performance with cross-functional teams.

You’ll work with success, marketing, sales, product, and intelligence teams, under guidance from a senior education services colleague, and help ensure timely delivery of resources and events.

Qualifications

• Edit and caption video content for education resources.
• Write clear, concise customer-facing materials.
• Strong project management and deadline tracking.
• Record audio and screen demonstrations.
• Raise blockers early and seek help when needed.

Responsibilities

• Record, edit, caption, and publish how-to videos and lessons.
• Coordinate webinars and workshops from scheduling to publishing.
• Compile attendance and engagement metrics and produce reports.
• Arrange one-off training sessions and publish recordings.
• Support backstage operations for the annual user conference.
• Monitor education inbox and suggest process improvements.

Skills

Video editing

Copywriting

Project management

Audio recording

Attention to detail

Tools

Captioning software

Job description

Role overview

Support recurring customer education programs for a growing customer base in a 12-month contract role covering parental leave. The work combines training video production, customer-facing writing, webinar and course coordination, performance reporting, and live event support. You will coordinate across customer success, marketing, sales, product, and intelligence teams, with guidance and review from a senior education services colleague.

Responsibilities

• Record, edit, caption, and publish how-to videos and course lessons for education and help center resources.
• Coordinate recurring webinars and workshops from scheduling and registration through live production and publishing recordings.
• Compile attendance and engagement metrics, prepare event reports, and produce a monthly customer success briefing and quarterly performance review.
• Arrange one-off customer training sessions and publish their recordings to the appropriate learning or help platforms.
• Support backstage operations for an annual user conference, including administrative tasks and live production logistics.
• Monitor the education inbox, respond to participant questions, and suggest improvements to recurring processes.

Requirements

• Demonstrated ability to edit and caption video, with a sample of previous work available to share.
• Clear, concise writing for customer-facing materials such as course descriptions, help content, newsletters, or webinar emails.
• Strong organization and attention to detail when tracking several projects and deadlines.
• Comfort recording audio and screen demonstrations and learning new software quickly.
• Good judgment about raising blockers early and seeking help when needed.

Benefits and work setup

This is a 12-month contract with a listed annualized base pay range of $63,200–$75,000. The position is based in the United States. The source describes wellness perks, employee events, learning and development opportunities, regular feedback, and career path guidance.