Education Programs & Video Editor (12-Month Contract)

Flashpoint; United States; Remote; USD 63,000 - 75,000; Full time

Benefits offered by this job

Diversity

Culture and Belonging

Wellness Perks

Career Growth

Job summary

Flashpoint seeks an Associate Education Services Specialist to run day-to-day customer education programs in the United States. You will edit training videos, craft clear customer-facing copy, manage calendars, and support live events from registration to post-event follow-up across Flash Talks and training workshops.

You’ll produce monthly briefs, track program metrics, and publish recordings to the Education Center and Help Center.

Qualifications

• Demonstrated video editing, incl. captions, with a shareable sample.
• Clear, concise customer-facing writing for course descriptions, help articles, newsletters, or webinar emails.
• Ability to manage a recurring calendar of customer deliverables across multiple tools.
• Experience supporting live virtual events, incl. registration, run-of-show, recording, follow-up, and contingency plans.
• Experience with customer education or success programs, webinars, onboarding, online courses, or help center content.

Responsibilities

• Record, edit, caption, and publish how-to videos and course lessons to the Education Center and Help Center.
• Run backend logistics for Flash Talks and Training Workshops, from scheduling through publishing.
• Compile metrics for Flash Talks and Training Workshops and generate performance reports.
• Produce the monthly Customer Success Briefing and summarize its quarterly performance.
• Set up one-off customer training webinars and publish recordings to Help Center or Saleshood.
• Support live production of FUSE by handling backend administration.
• Monitor and reply to the Education Services inbox, including registrant questions and unsubscribes.
• Propose process improvements and contribute to new Education Services initiatives.

Skills

Video editing

Customer-facing writing

Calendar management

Live event support

Education programs

Tools

Zoom Webinar

Asana

Wistia

Salesforce

Pardot

ChurnZero

Beamer

Thinkific

Loom

iMovie

Job description

Flashpoint seeks an Associate Education Services Specialist to run day-to-day customer education programs in the United States. You will edit training videos, craft clear customer-facing copy, manage calendars, and support live events from registration to post-event follow-up across Flash Talks and training workshops.

You’ll produce monthly briefs, track program metrics, and publish recordings to the Education Center and Help Center.