Veteran Services Associate, National Case Management Network, Homeless Veteran Program

Tunnel To Towers Foundation; New York (NY); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

The Tunnel to Towers Foundation is seeking a dedicated Veteran Services Associate in New York to serve as the primary contact for veterans and families during intake, screening, and enrollment. You will guide program assistance and connect recipients to community resources.

Responsibilities include handling high call volumes, conducting pre-screenings, collecting documentation, and coordinating with the admin team to ensure timely responses and updates throughout the process.

Qualifikationen

• 1-2 years of customer support and administrative experience.
• Experience working with Veterans or homeless populations preferred.
• Excellent computer literacy including Microsoft Office, Excel, Teams.
• Strong organizational and interpersonal skills.
• Ability to work independently in a fast-paced environment.

Aufgaben

• Manage high volume calls and facilitate communication through intake and enrollment.
• Assist veterans and families with navigating Homeless Veteran Program enrollment.
• Complete pre-screenings, collect documents, and determine eligibility.
• Coordinate with administrative team for timely responses to contacts.
• Provide status updates on applicants' progress within the process.
• Offer recipients community resources including housing, benefits, and entitlements.

Kenntnisse

Customer Support

Administrative Tasks

Time Management

Strong Interpersonal Skills

Microsoft Office

Excel

Attention to Detail

Ausbildung

High School Diploma or equivalent

Bachelor's degree in social services (preferred)

Tools

Microsoft Office Suite

Excel

Teams

Jobbeschreibung

Description

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001. We also honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country.

The Tunnel to Towers Foundation is committed to eradicating homelessness amongst our veterans. The Foundation is seeking a highly professional Veteran Services Associate to serve as a primary point of contact for veterans and their families throughout the intake, screening, and enrollment process, in addition, providing guidance on program assistance and community resources.

Duties and responsibilities

• Responsible for managing a high volume of incoming and outgoing calls, facilitating communication between the Foundation, recipients, and their family members throughout the screening and enrollment process.
• Provide direct assistance to veterans and veteran families requiring assistance with navigating the Homeless Veteran Program enrollment process.
• Complete urgent pre-screenings with veterans who need assistance. Collect all supporting documentation and determine eligibility for program assistance.
• Work with the administrative team to ensure timely responses to callers and other third-party contacts.
• Provide status updates on where the applicants are within the process.
• Provide recipients with community resources including but not limited to housing, mental health, benefits, and entitlements, legal, childcare, vouchers, etc.
• Assists with on-site administrative tasks such as managing shared email accounts, maintaining files and spreadsheets, and conducting research for appropriate recipient resources.
• Work in collaboration across the department and Foundation and perform all other duties assigned as needed.

Requirements

• High school Diploma or equivalency required
• Bachelor's degree in social services preferred
• 1-2 years of customer support and administrative experience required
• Experience working with Veterans or other homeless populations preferred.
• Excellent computer literacy including Microsoft Office, Excel, Teams, etc.
• Strong organizational and interpersonal skills.
• Familiarity with working with various software platforms.
• Ability to work independently in a fast-paced environment and multi-task in a timely fashion.
• Demonstrates strong time management skills and the ability to prioritize competing tasks.
• Veteran applicants encouraged to apply.
• Pre-employment screening, including a background check, is required.

Working conditions

Special working conditions may include: a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events as required.