Associate Director, Technology

Northern Kentucky University; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Northern Kentucky University seeks an Associate Director of Technology to lead the Office of Student Financial Assistance technology strategy and operations. You will direct a team, manage complex projects, ensure compliance, and coordinate with IT and campus partners to optimize financial aid delivery.

This role focuses on building modernized business systems, testing upgrades, and translating business needs into robust technical solutions to support student success.

Qualifications

• Master's degree and 4 years of related experience.
• Working knowledge of Title IV regulations.
• Knowledge of computer system capabilities, business processes and workflow.
• Ability to conduct training on technologies.
• Analytical problem-solving to identify optimal system solutions.

Responsibilities

• Manage and maintain all financial aid technologies and business solutions.
• Develop instructional technical materials and conduct training.
• Translate business processes into system requirements and develop solutions.
• Analyze new business requirements to optimize system resources.
• Analyze data and support data requests.
• Assist campus partners in solving complex problems with business systems.

Skills

Title IV regulations

System capabilities

Training

Analytical thinking

Education

Master's degree

Job description

Position Title: Associate Director, Technology

Position Type: Regular

About the Role

The Associate Director of Technology is a member of the Office of Student Financial Assistance and reports to the Assistant Vice President of Financial Assistance and Operations. This position manages and improves the technology infrastructure and systems for financial aid operations, ensuring compliance and efficient aid delivery. This position will provide technical managerial leadership and oversee all departmental systems, technology and data activities. The Associate Director of Technology will be responsible for directing a team of professionals and managing complex projects to streamline data analysis workflows, resolving system issues and collaborating with IT and other campus colleagues to ensure efficient financial aid awarding to enhance student success. The Associate Director Technology will identify opportunities to maximize the use of technology to provide funding, tools and information necessary for awarding aid to students. The position will ensure that our systems a build to meet compliance requirements with efficiencies for students, faculty and staff. The Associate Director of Technology will play a key role in coordinating the implementation of new and modernized business system solutions. This position will serve as a liaison to external vendors or partners in support of business systems, which may include the development, implementation and /or operations. The Associate Director of Technology will be responsible for performing and coordinating system testing for new and existing system applications, with includes upgrades and patching of existing systems; planning, conducting and documenting results of testing (managing the department’s testing).

Responsibilities

• M anaging and maintain all financial aid technologies and business solutions.
• Developing instructional technical materials and conduct training.
• Translating business processes into system requirements and/or development of system solutions.
• Analyzing new business requirements and determine the best way to utilize system resources to comply with requirement(s).
• Analyze data and support data request.
• Assist the office and campus partners in solving complex problems or issues regarding management of business systems.
• Review, research and evaluate software solutions to determine usefulness, benefits and opportunities to support and enhance student success.

Requirements

• Masters degree and 4 years of related experience required Working knowledge of Title IV regulations.
• Knowledge of computer system capabilities, business processes and workflow.
• Ability to conduct training on technologies.
• Ability to problem solve and think analytically to identify optimal business system solutions.

Posted Salary:

Work Environment & Physical Demands

Why Work at Northern Kentucky University At NKU, our work revolves around three things: opening doors, helping people finish what they start, and connecting learning to real life. Those pillars—Access, Completion, and Career & Community Engagement—aren’t just strategic-plan wallpaper. They shape how we hire, how we serve students, and how we show up for the region. If you want your work to matter—NKU is a place where you can see your impact every day.

About NKU

Northern Kentucky University is a public, student-centered institution located just minutes from downtown Cincinnati. Our vision is clear: to be nationally recognized as a student-ready, regionally-engaged university that empowers diverse learners for economic and social mobility. We focus on opening doors, supporting students through graduation, and connecting learning to real opportunity in our region. NKU offers the reach of a comprehensive university with the feel of a close, collaborative campus.