Associate Director, Stakeholder Voice & Insights

Maryland Connect; Adelphi (MD); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Generous time off

Health coverage

Retirement plans

Tuition remission

Job summary

University of Maryland Global Campus (UMGC) seeks an Associate Director, Voice & Feedback in Adelphi, MD to lead stakeholder voice initiatives across students, faculty, and other key groups. You will translate feedback into actionable insights for institutional planning and improvement, working with university leaders to embed voice into decision making.

The role oversees Voice of Student and Voice of Faculty programs, course evaluations, and related listening programs, guiding governance,

Qualifications

• Master’s degree required in a related field.
• Seven years of progressive experience in stakeholder voice, survey research, or related area.
• Experience designing and leading enterprise stakeholder voice programs.
• Experience synthesizing complex information into executive-level recommendations.
• Experience developing dashboards and visualizations to communicate insights.
• Knowledge of survey methodology and stakeholder engagement practices.

Responsibilities

• Lead Voice of Student, Voice of Faculty, course evaluation initiatives.
• Develop and advance an enterprise voice strategy.
• Design qualitative and quantitative methods to gather stakeholder perspectives.
• Synthesize feedback into actionable insights and executive communications.
• Advance governance, standards, and processes for stakeholder feedback.
• Partner with leaders to embed stakeholder voice in planning and decisions.
• Build partnerships across units to strengthen stakeholder feedback use.

Skills

Qualitative & quantitative research

Survey design

Data analysis & dashboards

Executive storytelling with data

Stakeholder facilitation

Experience management tech

Education

Master’s degree in Higher Education or related field

Doctoral degree (preferred) in related discipline

Job description

University of Maryland Global Campus (UMGC) seeks an Associate Director, Voice & Feedback in Adelphi, MD to lead stakeholder voice initiatives across students, faculty, and other key groups. You will translate feedback into actionable insights for institutional planning and improvement, working with university leaders to embed voice into decision making.

The role oversees Voice of Student and Voice of Faculty programs, course evaluations, and related listening programs, guiding governance,