Associate Director, Reinsurance Claims & Client Service

Howden Group; Edina (MN); On-site; USD 90,000 - 140,000; Full time

Job summary

Howden Tiger seeks an Associate Director to lead the reinsurance claims function for key clients in the United States. You will collaborate with external reinsurers and internal broker teams to ensure accurate loss handling and timely settlements.

The role requires 4+ years of reinsurance intermediary claims experience and authorization to work in the U.S. You will oversee claim workflows, review contract terms, and mentor staff while expanding cross-line expertise across property, casualty, and

Qualifications

• 4+ years of reinsurance intermediary claims experience.
• Authorized to work in the United States.

Responsibilities

• Proactively maintain relationships with brokers, clients, and reinsurers to ensure clear communication and deliver the highest level of client service.
• Receive initial loss notices, loss status updates and proofs of loss from clients and forward to applicable reinsurers.
• Confirm coverage under treaty; review contract wording for retention & limit, LAE treatment, loss reporting requirements, loss attachment basis, etc.
• Prepare / review loss calculations to ensure accuracy and compliance with contract terms
• Process claims transactions in accounting and claims system
• Track the status of reinsurer settlements, periodically following for payment as necessary; promptly forward collected funds to client
• Attendance at client claims audits as needed
• Perform all reinsurance claims functions for selected client accounts and provide backup coverage for other accounts as needed
• Review new contract wordings for key terms and input into the system of record
• Monitor and diary claims reporting and request updates from clients on stale claims
• Prepare reporting forms and adjustment calculations for client use as needed
• Assist Clients with calculation of their Schedule F funding requirements and obtain Letters of Credit from Reinsurers, ensuring that all beneficiary requirements are met, and documents are received prior to company deadline
• Work with other departments to promptly forward all funds to payees in a timely manner
• Monitor approval status of reinsurers and obtain approval of new reinsurers as needed
• Assist in the maintenance of reinsurer database
• Assist with and/or lead training for new hires on topics such as systems, reinsurance concepts, claims, etc.
• Experience in multiple lines of business is a plus, including but not limited to: property; long-tail casualty such as workers compensation, commercial general liability, professional liability, etc.; specialty; excess and surplus lines; etc.

Skills

Microsoft Office

Job description

Howden Tiger seeks an Associate Director to lead the reinsurance claims function for key clients in the United States. You will collaborate with external reinsurers and internal broker teams to ensure accurate loss handling and timely settlements.

The role requires 4+ years of reinsurance intermediary claims experience and authorization to work in the U.S. You will oversee claim workflows, review contract terms, and mentor staff while expanding cross-line expertise across property, casualty, and