Associate Director, R&D HCP Engagement CoE Lead

Otsuka Pharmaceutical Co., Ltd.; United States; Remoto; USD 150.000 - 224.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

401(k) match

Paid time off

Tuition reimbursement

Descrizione del lavoro

Otsuka Pharmaceutical Co., Ltd. is seeking an Associate Director, R&D HCP Engagement CoE to design the operating model and oversee the execution of a unified, compliant, and exceptional service model for all HCP engagement and contracting within R&D.

You will transform fragmented processes into audit-ready, white-glove service, providing direction to a direct report and collaborating with Medical Excellence & Operations and global stakeholders to ensure integrity and efficiency in HCP

Competenze

• Bachelor’s degree in Business Administration, Life Sciences, Finance, Law or a related field is required.
• Previous experience in HCP Contracting and Payments Required.
• Minimum 6-8 years of experience in pharmaceutical R&D, biotechnology or healthcare industry, with strong experience in Medical Affairs, R&D operations, or HCP contracting within the pharmaceutical or biotech industry.
• Strong understanding of regulatory, compliance, and ethical standards governing HCP interactions globally.

Mansioni

• Set the vision and operational roadmap for the HCP Engagement CoE, acting as the primary change agent to transform the fragmented HCP engagement process into a unified, compliant, and efficient service model.
• Lead the end-to-end design and implementation of the centralized HCP engagement and contracting system (e.g., leveraging iHub and Veeva), ensuring the system architecture supports both operational excellence and stringent compliance standards.
• Drive the continuous identification of gaps and the necessary innovation of the CoE’s processes, championing the use of technology and AI to support workflow improvement across Medical Affairs and R&D.
• Directly manage, coach, and develop the Manager, HCP Engagement Lead, overseeing their performance, workload, and adherence to newly implemented process standards and protocols.
• Provide operational oversight for tracking the entire HCP engagement process, ensuring the Manager accurately monitors performance and proactively identifies and resolves systemic process bottlenecks.
• Design and enforce the framework for a robust feedback loop with internal stakeholders and external experts, ensuring the CoE service model evolves based on customer needs and reputational impact.
• Develop and implement a comprehensive training and certification program for all internal stakeholders involved in HCP engagement.
• Serve as the primary point of accountability for global oversight of HCP interactions, ensuring compliance with internal policies, legal requirements, and industry codes.
• Establish the governance structure for HCP engagement to ensure all contracting elements and fair market value (FMV) determinations are audit-ready.
• Define and monitor performance metrics and engagement analytics to assess effectiveness and identify opportunities for optimization in HCP contracting.
• Develop dashboards and KPIs to monitor processing of HCP payments.
• Analyze engagement data to identify trends, efficiency opportunities, and compliance risks.
• Ensure visibility, transparency, and data integrity across the end-to-end HCP lifecycle from engagement request to contract close-out.
• Partner with R&D and Medical leaders to use data insights to inform strategic planning and continuous improvement.
• Identify process inefficiencies and implement scalable, automated solutions to reduce cycle times and administrative burden.
• Lead cross-functional Root Cause Analysis (RCA) initiatives and implement corrective and preventive action (CAPA) plans.
• Establish KPIs and dashboards to monitor process performance, turnaround times, and compliance adherence.
• Consider technology and AI to support workflow improvement.

Conoscenze

Vision & change leadership

Analytical skills

Program management

Stakeholder management

Regulatory/compliance knowledge

Formazione

Bachelor’s degree in relevant field

Strumenti

Veeva CRM

iHub

Contract management software

Descrizione del lavoro

Otsuka Pharmaceutical Co., Ltd. is seeking an Associate Director, R&D HCP Engagement CoE to design the operating model and oversee the execution of a unified, compliant, and exceptional service model for all HCP engagement and contracting within R&D.

You will transform fragmented processes into audit-ready, white-glove service, providing direction to a direct report and collaborating with Medical Excellence & Operations and global stakeholders to ensure integrity and efficiency in HCP