Associate Director, Onsite Operations & Growth

Adecco Group; Lexington (MA); On-site; USD 84,000 - 153,000; Full time

Job summary

Adecco Group in Massachusetts seeks an Associate Director to lead Onsites and branches across the geography, providing leadership to Managers and delivering best-in-class workforce solutions for clients and candidates.

You will drive growth, hit KPIs and profitability targets, collaborate with Growth Operations, sales and implementation teams, and foster a diverse, high-performing team culture while building strategic client relationships.

Qualifications

• A Bachelor's degree in business or related field or equivalent experience is required.
• A minimum of five years leadership/managerial experience in the service provider industry preferred.
• Management of large onsite portfolio.
• Skilled in communicating effectively verbally and in writing.
• Ability to establish, maintain, and leverage effective working relationships at all levels of the organization.
• Excellent problem solving skills, using data to identify problems and craft solutions.
• Capable of managing conflicting priorities; meeting deadlines; preparing and giving formal presentations.
• Must be able to travel extensively.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

Responsibilities

• Provide leadership to the regional Managers and ensure adoption of Adecco’s philosophy and practices in our approach to colleague, candidate, associate, client, and delivery obsession.
• Ensure that each team member understands the strategy, is fully trained, and set up for success.
• Recruits, develops, and motivates Managers to ensure consistency in sales and service to drive growth.
• Trains new Managers in a timely manner and coaches managers on how to manage their team.
• Supports on-going training to familiarize staff with Adecco’s new policies, procedures, and methods applicable to their positions.
• Conducts performance evaluations and prepares developmental plans for staff in a timely manner.
• Holds leaders accountable for meeting SLA targets and all agreed upon client requirements (both operational and contractual).
• Establishes and maintains rapport with key clients.
• Cultivates client relationships at the C-level.
• Strives for strategic ingenuity through the development, implementation and measurement of process efficiencies, productivity metrics and quality of service.
• Develop innovative solutions that can be scaled across multiple clients in the industry and gain alignment to execute
• Ensures Managers emphasize quality and service and identifies opportunities for further growth of existing accounts
• Supports Managers in maintaining high levels of Customer Satisfaction Survey feedback through regular business reviews with clients
• Serve as escalation point for Clients to discuss issues or requests
• Contribute to the commercial development of strategic prospects and accounts (acquisition, migration, market share, cross sell services)
• Elaborate and propose a strategy for driving profitable sales growth through client penetration.
• Audits and monitors Onsite and Branch activities to ensure optimum service levels.
• Coaches team to anticipate clients’ needs based on historical and current business activity and knowledge of industry and markets.
• Create and maintain mechanisms/forums to seek and act upon candidate and associate feedback for continuous improvement
• Utilizes corporate sponsored promotional activities to increase knowledge of Adecco in the local market.

Skills

Leadership & People Management

Client Relationship Management

Strategic Planning

Communication Skills

Data-driven Problem Solving

Travel Availability

Education

Bachelor's degree in business or related field

Equivalency by experience

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

Adecco Group in Massachusetts seeks an Associate Director to lead Onsites and branches across the geography, providing leadership to Managers and delivering best-in-class workforce solutions for clients and candidates.

You will drive growth, hit KPIs and profitability targets, collaborate with Growth Operations, sales and implementation teams, and foster a diverse, high-performing team culture while building strategic client relationships.