Associate Director, Online Student Experience & Operations

Ohio; Athens (OH); Hybrid; USD 51,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Life insurance

Holidays

Education benefits

Sick leave

Vacation

Retirement

Job summary

Ohio University in Athens, OH, seeks an Associate Director, Clinical & Workforce Experiences to lead operational initiatives that enhance the online student experience and support enrollment, engagement, and retention goals. The role reports to the Senior Director and helps scale ExperienceHub and related programs.

Working with academic colleges and university partners, the role translates strategic priorities into scalable operations, building infrastructure and measurable impact for OHIO

Qualifications

• Experience leading complex, cross-functional projects with multiple stakeholders.
• Ability to influence and coordinate work across teams outside direct supervision.
• Design and implement scalable operational processes and workflows.
• Translate priorities into actionable, sustainable operations and plans.
• Use data and reporting tools to monitor progress and drive improvements.

Responsibilities

• Lead cross-functional initiatives aligning with institutional goals.
• Translate strategic priorities into scalable operations for online programs.
• Collaborate with colleges and university partners to implement processes.

Skills

Cross-functional leadership

Stakeholder management

Process design

Strategic planning

Data-driven decision making

Job description

Ohio University in Athens, OH, seeks an Associate Director, Clinical & Workforce Experiences to lead operational initiatives that enhance the online student experience and support enrollment, engagement, and retention goals. The role reports to the Senior Director and helps scale ExperienceHub and related programs.

Working with academic colleges and university partners, the role translates strategic priorities into scalable operations, building infrastructure and measurable impact for OHIO