Associate Director of Parking Operations

APPA; Madison (WI); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Health insurance

Dental/vision insurance

Wisconsin Retirement System (WRS)

Pension plan

Job summary

University of Wisconsin–Madison is seeking an Associate Director of Parking Operations within the Division of Facilities Planning & Management (FP&M), Transportation Services.

This role oversees Field Services, Enforcement, Maintenance, and Booths/Dispatch, steering operational projects and strategic initiatives, including 24/7 dispatch coverage and hospital garage staffing, to ensure efficient campus parking operations.

Qualifications

• License valid and meeting UW Risk Management standards.
• Five years of demonstrated experience supervising and developing staff.
• Five years of experience leading administrative, operational, financial, transportation, or customer-focused programs.
• Experience managing budgets, financial operations, and revenue forecasting.

Responsibilities

• Oversee day-to-day operations of Field Services and Booths/Dispatch units.
• Lead implementation of department operational projects and EV charging program initiatives.
• Ensure 24/7 dispatch coverage for customers and staff at campus and hospital facilities.
• Supervise two or more managers and provide operational leadership across shifts.
• Liaise with UW Police, City of Madison Parking, and UW Health for coordinated operations.

Skills

Driver’s license

Staff supervision

Budget & financial oversight

Data-driven decision making

Job description

Organization:

University of Wisconsin Madison- Division: Facilities Planning & Management

Job Summary:

The Associate Director of Parking Operations is a key role in the Division of Facilities Planning & Management (FP&M) within the Department of Transportation Services

The Associate Director of Parking Operations oversees the day-to-day operations of the Field Services (Enforcement and Maintenance) and Booths/Dispatch units. Additionally, this position will lead the implementation of department operational projects, provide operational support for various department initiatives like the EV charging program, and providing strategic operational recommendations. One of the key responsibilities is ensuring 24/7 coverage of our dispatch office to assist customers and employees parking on campus, as well as providing coverage for the hospital garage booths.

Key responsibilities include

• Directly supervises two or more managers and provides operational leadership to frontline and supervisory staff across all shifts
• Leads talent management efforts for assigned areas, including staffing, employee development, performance management, training, and succession planning
• Managing the operational aspects of the department’s EV charging program and supporting various strategic initiatives
• Maintaining 24/7 coverage of the dispatch office to provide timely assistance to both customers and staff, as well as ensuring consistent staffing and service at hospital garage cashier booths
• Serve as a primary liaison with key campus and community partners; including the UW Police Department, City of Madison Parking, and UW Health, to support coordinated and effective parking operations across the university

This position serves as a peer to the Associate Directors of Parking Technology and Administrative Services - Transportation & Parking within Transportation Services Department.

Ongoing/Renewable

Full-Time, 100% FTE

Hours generally scheduled onsite within 8:30AM to 5:30PM Monday through Friday. Nights and weekends may be required with this role.

Department Information:

Division of Facilities Planning & Management (FP&M), Transportation Services, Administration

Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community. The primary functions of Transportation Services include the sale/management of parking permits, special event coordination, maintenance and enforcement, construction coordination, lot and booth operations, citation payments and appeals, information technology, financial, transportation planning, and development of multimodal options.

Compensation:

The minimum rate for this position is $120,000, but is negotiable based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

For a summary of benefits, please see below for more information: Academic staff Benefits summary

Required Qualifications:

• Driver’s license that is Required - Valid and Meets UW Risk Management Standards
• Five years of demonstrated experience supervising and developing staff, including hiring, onboarding, coaching, performance management, and fostering a collaborative team culture
• Five years of professional experience leading administrative, operational, financial, transportation, or customer-focused programs of comparable scope and complexity
• Experience managing and developing budgets and financial operations, including revenue forecasting, financial analysis, and data-informed decision-making

Preferred Qualifications:

• Strongly preferred: Experience managing a parking or transportation program in a higher education or healthcare environment. Relevant experience in higher education, municipal government, healthcare, airport operations, or similarly complex organizations will also be considered
• Demonstrated experience developing and implementing strategic parking and transportation initiatives that align with organizational goals, customer needs, and long-term campus or institutional priorities
• Experience leading organizational change initiatives and managing the implementation of new systems, technologies, policies, or operational processes
• Parking Transportation Mobility Professional (PTMP) Certificate

The search committee will review all application materials after the posted deadline.

We will notify selected applicants to participate further in the selection process directly. References will be requested of final candidates. All applicants will be notified after the search is complete and a candidate has been selected.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointments.

Contact:

Passion Malotky, [e-mail], 608-890-1852
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.