Associate Director of Operations | Morehouse Pavilion

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 140,000 - 190,000; Full time

Job summary

The Ohio State University Wexner Medical Center seeks an Associate Director of Operations for Martha Morehouse Outpatient Care, overseeing Pavilion, Concourse, and Kenny Road locations with 240,000 sq ft of ambulatory services.

You will provide strategic and operational leadership to achieve employee engagement, patient satisfaction, access, quality, and financial performance goals, partnering with ambulatory leadership and clinic managers to ensure daily operations run seamlessly.

Qualifications

• Bachelor’s degree required or equivalent experience.
• Minimum of six years of leadership and direct patient roles in operations, budgeting, market development, quality improvement, program development, revenue cycle management, and financial management in healthcare.
• Effective interpersonal, verbal, and written communication skills are essential.

Responsibilities

• Provide strategic and operational leadership for Ohio State Martha Morehouse Outpatient Care.
• Lead actions to achieve annual metrics for employee engagement, patient satisfaction, access, quality and financial performance.
• Partner with ambulatory services leadership, physician faculty leaders, service line leaders, and clinic managers to ensure seamless daily operations.
• Contribute to program and service development, promoting collaboration across services.

Skills

Leadership

Operations management

Budgeting

Quality improvement

Program development

Revenue cycle management

Financial management

Interpersonal communication

Verbal/written communication

Strategic planning

Collaborative leadership

Education

Bachelor’s degree or equivalent experience

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

SCOPE OF POSITION

The Associate Director of Operations will provide strategic and operational leadership for Ohio State Martha Morehouse Outpatient Care- a complex ambulatory campus encompassing the Pavilion and Concourse buildings, as well as support for the adjacent 2006 Kenny Road location; the three locations totaling over 240,000 gross square feet. The campus supports a broad continuum of outpatient services, including Advanced Urgent Care, Imaging, Laboratory, Infusion, Rehabilitation, Neurology, Lung Care, Sleep Medicine, Bariatric Surgery, Comprehensive Weight Management, Nutrition.

POSITION SUMMARY

The Associate Director is the operational leader of Ohio State Martha Morehouse Outpatient Care. The Director leads the effort to develop actions and structure to achieve annual employee engagement, patient satisfaction, access, quality, financial performance goals, and other key metrics of the entire facility's clinical operations. The Associate Director will partner with ambulatory services leadership, physician faculty leaders, service line leaders, and clinic managers to ensure that daily operations are seamlessly delivered. This position provides leadership input for program and service development - promoting the collaboration between all services to meet staffing, patient satisfaction, quality metrics through a team-first and multi-disciplinary approach.

MINIMUM QUALIFICATIONS

For Hire: Bachelor’s degree required or equivalent experience. Minimum of six years of experience in a combination of leadership and direct patient roles in areas such as operations management, budgeting, market development, quality improvement, program development, revenue cycle management, and financial management within a healthcare practice and/or hospital setting. Effective interpersonal, verbal, and written communication skills are essential.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.