Associate Director of Operations | Morehouse Pavilion

Ohio State University; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Ohio State University seeks an Associate Director of Operations for Martha Morehouse Outpatient Care to provide strategic and operational leadership across the Pavilion, Concourse, and satellite locations. The role drives financial stewardship, patient experience, safety, quality, and throughput in a complex ambulatory campus.

You will partner with ambulatory services leadership, clinical teams, and enterprise partners to ensure staff engagement, regulatory readiness, and cohesive,

Qualifications

• Bachelor’s degree required or equivalent experience.
• Minimum of six years of experience in leadership and direct patient roles in operations management, budgeting, market development, quality improvement, program development, revenue cycle management, and financial management within a healthcare practice and/or hospital setting.
• Effective interpersonal, verbal, and written communication skills are essential.

Responsibilities

• Provide strategic and operational leadership for Ohio State Martha Morehouse Outpatient Care campus operations.
• Oversee operational performance and campus integration across multiple locations with a focus on financial stewardship, patient experience, safety, and quality.
• Partner with ambulatory services leadership, physician faculty leaders, and clinic managers to ensure seamless daily operations.
• Support regulatory readiness, accreditation standards, and ongoing compliance across facilities.
• Collaborate with enterprise partners and cross-disciplinary teams to deliver cohesive, patient-centered service.

Skills

Leadership

Operations management

Budgeting

Quality improvement

Communication

Staffing

Finance

Education

Bachelor's degree

Job description

**SCOPE OF POSITION**The Associate Director of Operations will provide strategic and operational leadership for Ohio State Martha Morehouse Outpatient Care- a complex ambulatory campus encompassing the Pavilion and Concourse buildings, as well as support for the adjacent 2006 Kenny Road location; the three locations totaling over 240,000 gross square feet. The campus supports a broad continuum of outpatient services, including Advanced Urgent Care, Imaging, Laboratory, Infusion, Rehabilitation, Neurology, Lung Care, Sleep Medicine, Bariatric Surgery, Comprehensive Weight Management, Nutrition. This role is accountable for the overall operational performance and campus integration of the campus, including achievement of key metrics related to financial stewardship, patient experience, employee engagement, safety, quality, operational throughput, and service excellence. The Associate Director will work closely with clinical, perioperative, and administrative leadership to support regulatory readiness, accreditation standards, and ongoing compliance efforts across both facilities. In addition, the Associate Director will oversee shared operational services supporting the campus and serve as a key connector across physicians, clinical teams, support departments, and enterprise partners, including collaboration with The James building leader who oversees the Martha Morehouse Outpatient Care Tower to ensure a cohesive, patient-centered experience. **POSITION SUMMARY**The Associate Director is the operational leader of Ohio State Martha Morehouse Outpatient Care. The Director leads the effort to develop actions and structure to achieve annual employee engagement, patient satisfaction, access, quality, financial performance goals, and other key metrics of the entire facility's clinical operations. The Associate Director will partner with ambulatory services leadership, physician faculty leaders, service line leaders, and clinic managers to ensure that daily operations are seamlessly delivered. This position provides leadership input for program and service development - promoting the collaboration between all services to meet staffing, patient satisfaction, quality metrics through a team-first and multi-disciplinary approach. **MINIMUM QUALIFICATIONS****For Hire:** Bachelor’s degree required or equivalent experience. Minimum of six years of experience in a combination of leadership and direct patient roles in areas such as operations management, budgeting, market development, quality improvement, program development, revenue cycle management, and financial management within a healthcare practice and/or hospital setting. Effective interpersonal, verbal, and written communication skills are essential.## Additional Information:## Location:Morehouse Medical Plaza - Pavilion (0880)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***