Physician Office Manager - Ambulatory Specialty

3M HEALTHCARE; Delaware; On-site; USD 65,000 - 90,000; Full time

Job summary

OhioHealth Dermatology Delaware Health Center is seeking a skilled manager to direct daily operations, staffing, and financial activities. You will implement policies, oversee patient services, and ensure regulatory compliance while partnering with physicians and care teams to optimize workflow.

The role emphasizes leadership, budget management, and process improvements to support high-quality patient care in a dermatology setting within Delaware Health Center.

Qualifications

• Associate's Degree required.
• Minimum 3 years healthcare experience with supervision or management.
• Alternative: 5 years healthcare experience with supervision; substituted for requirements.
• Healthcare or Business Administration or related field documentation.

Responsibilities

• Directs and manages daily operational functions and staff.
• Oversees staffing, payroll, and performance evaluations.
• Manages patient services policies, billing input, and vendor relations.
• Monitors budgets, expenses, and capital planning.
• Ensures regulatory compliance and HIPAA training.

Skills

Staff supervision

Operations management

Financial oversight

Policy implementation

HIPAA/compliance

Vendor relations

Education

Associate's Degree

Healthcare or Business Administration or related field

Job description

Job Description Summary

Directs, coordinates, and manages all practice functions. Responsible for practice operations, financial accounting activities, operating and capital budgets, implements and supports policies and procedures. Works effectively with physicians and other care providers to assure timely and thorough communication and practice efficiencies. Provides education and coaching support to staff and acts as a role model in support of the OhioHealth Mission Statement.

Responsibilities & Duties

• 60% Daily Operational Management
  • Human Resource responsibilities: hiring, evaluating and providing annual performance evaluations to staff, including promotion, dismissal, coaching, counseling, conflict resolution, and growth and development
  • Determine appropriate staffing levels and maintain employee schedules to assure coverage while maintaining fiscal responsibility with overtime
  • Manage staff payroll and individual staff HR records
  • Create, oversee, train and implement patient services policies and procedures
  • Resolve and manage patient complaints and requests for service immediately and courteously
  • Engage staff in adjusting clinical workflows to ensure highly efficient patient care
  • Manage monthly financials including accounts payable and accounts receivable
  • Manage inventory and purchasing in accordance to budget
  • Prepare preliminary capital and human resources budgets for review and approval
  • Assure timely capture and input of all billing information
  • Manage practice equipment maintenance needs; oversee and approve maintenance agreements and service contracts in conjunction with the director
  • Assist the director in managing contractual agreements
  • Provide on-site IT support and/or order and oversee IT work required of outside vendors; apply and implement upgrades
  • Coordinate safety, security, customer service, HIPAA, risk management, compliance and code training; assure understanding and enforce regulations
  • Oversee building repairs and practice construction projects
  • Review and enforce regulatory compliance, building safety and code regulations
  • In coordination with the practice providers, assess the need for physician services at practice locations; manage physician schedule of professional and ancillary services accordingly
  • Serve as a point of contact for physician paperwork, meeting requests, billing reconciliation
  • Serve as a liaison between physicians, associates and organizational leaders
• 30% Performance Management
  • Monitor patient satisfaction data and make appropriate improvements to increase ratings
  • Investigate financial variances to budget and make recommendations on improving monthly variances
  • Assist Director with practice specific long range financial and business planning, capital and operating budgets
  • Meet annual goal deployment metrics as assigned
  • Develop and execute plans to improve outcomes
  • Provide and review monthly physician and practice performance data with all providers
  • Work with director, marketing and business development to market and grow practice
• 10% Organizational Transformation
  • Translate and educate staff on organizational strategy and vision
  • Communicate and execute organizational change initiatives within the practice
  • Serve on committees to optimize performance
  • Pilot, implement and champion new programs, services and processes
  • Enhance operational effectiveness and cost containment through continued innovation without compromising quality of care

Minimum Qualifications

• Associate's Degree (Required)
• A minimum of 3 years of related health care experience preferably in an ambulatory care setting including 2 years of supervision or management
• Alternative: A minimum of 5 years of related health care experience preferably in an ambulatory setting including 2 years of supervision or management (experience may be substituted in lieu of requirements)
• Healthcare or Business Administration or related field

Work Shift

Day

Scheduled Weekly Hours

40

Department

Dermatology Delaware Health Center

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate–employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.