Associate Director of IT Operations, GMP IT/OT

Regeneron Pharmaceuticals, Inc (USA); United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Regeneron Pharmaceuticals, Inc. in Troy, NY is seeking an IT Operations Leader (Senior Manager or Associate Director) to ensure reliable operation and management of IT/OT infrastructure in our GxP manufacturing environment.

You will lead a diverse technical team, drive ITIL practices, maintain data integrity and regulatory compliance, oversee vendor performance, and partner with corporate IT and OT to align enterprise systems.

Qualifications

• Experience leading diverse technical teams (Helpdesk, Desktop, Server, Network).
• Experience defining and deploying SLAs, metrics, and ITIL practices.

Responsibilities

• Ensure reliable operation of IT/OT infrastructure across servers, networks, data centres, and assets.
• Define and lead IT/OT infrastructure architecture with focus on hyper‑converged systems and advanced networking.
• Maintain GxP, FDA, and global regulatory compliance; ensure data integrity and disaster recovery planning.
• Ensure automation system standards (DeltaV/Emerson, Rockwell/Allen‑Bradley) are supported.
• Manage service providers and escalate major incidents; report on performance against SLAs.
• Collaborate with corporate IT and OT partners for seamless system integration.
• Lead and develop IT Operations team; recruit, train, and evaluate performance.
• Drive ITIL adoption and continuous improvement across IT Operations.

Skills

Leadership

ITIL practices

SLA/Metrics

Team management

Regulatory compliance

Data integrity

Vendor management

Microsoft OS / GPO

Education

BS/BA in Information Technology or related field

Tools

DeltaV/Emerson

Rockwell/Allen‑Bradley

Job description

IT Operations Leader (Senior Manager / Associate Director)

We are seeking an IT Operations Leader (Senior Manager or Associate Director) to join our IOPS IT team, ensuring the reliable operation and management of IT and Operational Technology infrastructure and services across our GxP manufacturing environment.

Location: Troy, New York, United States. Work model: Monday - Friday 8am – 4:30pm.

Responsibilities

• Ensure reliable operation of IT/OT infrastructure including servers, hardware, communications, desktop support, and wireless networks; provide operational oversight for data centre operations, network services, telecom, and asset management.
• Define, implement, and lead IT/OT infrastructure architecture with a focus on hyper‑converged systems, advanced networking, and wireless technologies to ensure robust connectivity and security across industrial and enterprise environments.
• Maintain compliance with GxP, FDA, and global regulatory requirements; ensure data integrity, disaster recovery planning, and robust security measures are in place across IT/OT infrastructure.
• Maintain compliance with automation system standards including DeltaV/Emerson and Rockwell/Allen‑Bradley; ensure systems and procedures support effective monitoring and reporting.
• Manage service providers to ensure high‑quality delivery aligned to SLAs; act as escalation point for major incidents and provide regular management reporting on service performance and IT operations.
• Collaborate with corporate IT and OT partners to ensure seamless system integration and alignment across the enterprise.
• Lead, mentor, and develop a diverse technical team spanning Helpdesk, Desktop, Server, and Network functions; oversee recruitment, training, performance evaluations, and goal setting for the IT Operations team.
• Drive implementation and continuous improvement of ITIL practices, SLAs, metrics, and operational best practices across the IT Operations function.

Qualifications

• Demonstrated experience managing diverse technical teams including Helpdesk, Desktop, Server, and Network staff; experience managing vendors and managed service providers required.
• Experience developing and deploying SLAs, metrics, and operational best practices; proven track record implementing ITIL practices within an organization.
• Strong background in Microsoft OS including Server and GPO elements; strong understanding of data integrity and associated tools.
• Experience with Business Continuity and Disaster Recovery planning required.
• Knowledge of IT compliance guidelines including PIC/S, 21CFR Part11, Annex11, and GAMP preferred.
• BS/BA in Information Technology or a related field.
• Senior Manager: 8+ years of progressively more responsible experience, including 8+ years of management experience and a minimum of 3 years’ experience in an FDA or similarly regulated environment.
• Associate Director: 10 years of progressively more responsible experience, including 10 years of management experience and a minimum of 3 years’ experience in an FDA or similarly regulated environment.
• May consider equivalent combination of education and experience. Level is determined based on qualifications relevant to the role.

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.