Associate Director of Financial Aid

Stevens Institute of Technology; Hoboken (NJ); On-site; USD 62,000 - 84,000; Full time

Job summary

Stevens Institute of Technology in Hoboken, NJ is seeking an Associate Director of Financial Aid to oversee awarding and compliance, support enrollment goals, and supervise staff. The role emphasizes process improvement, reporting, and interdepartmental collaboration.

The candidate will counsel students and families, ensure regulatory adherence, and participate in training for staff, Admissions, and enrollment services to deliver a student‑centric aid experience.

Qualifications

• Bachelor's degree required with 4–6 years in a financial aid office or related higher education setting.
• Demonstrated commitment to excellent customer service.
• Experience managing at least one financial aid program.
• Ability to multi-task and shift between tasks efficiently.
• Strong written and verbal communication and interpersonal skills.
• Knowledge of federal/state laws and rules governing financial aid.
• Experience with federal databases and PowerFAIDS or similar systems.

Responsibilities

• Oversee management, awarding, reporting, and reconciliation of financial aid programs.
• Support compliance monitoring in the financial aid management system and streamline operations.
• Manage pre-college aid eligibility and awarding processes.
• Counsel students and families regarding financial aid and planning.
• Perform Title IV verification and professional judgment reviews.
• Hire and supervise student workers; provide staff training as needed.
• Collaborate with Admissions and Student Enrollment Services for bundled counseling.

Skills

Customer service

Multi-tasking

Written & verbal communication

Interpersonal skills

Organizational skills

Analytical skills

Knowledge of federal/state laws

PowerFAIDS familiarity

MS Office proficiency

Extended hours adaptability

Education

Bachelor’s degree in higher education or related field

Tools

PowerFAIDS

FPP (FAFSA Partner Portal)

EDConnect

COD

NSLDS

EDExpress

Job description

Job Description The Associate Director of Financial Aid, under the direction of the Director of Financial Aid for Student Services, provides assistance to prospective and enrolled students and their families in all aspects of the financial aid process, including application, eligibility, and award in accordance with federal, state, and institutional policies.

The incumbent must possess excellent knowledge of and demonstrated the ability to administer practices with regard to financial aid in compliance with applicable regulations and policies.The Associate Director of Financial Aid must also possess excellent interpersonal and oral/written communication skills, relate well to a broad variety of constituencies, and be dedicated to providing high-quality service to all constituencies of the Stevens Community. The Associate Director will support university strategic enrollment goals.

Oversee the management, awarding, reporting, and reconciliation of one or more financial aid programs. Provide support to the Directors of Financial Aid for monitoring compliance in the financial aid management system (PowerFAIDS), streamlining operations, and analyzing queries and reports. Manage the Pre-College aid eligibility and awarding process. Identify recurring "pain points" in the prospective and admitted undergraduate and graduate student experience, propose solutions, and work with Student Enrollment Services and Financial Aid leadership to implement corrective action to ensure a more student centric experience. Counsels students and families regarding all aspects of financial aid and financial planning. Revise existing awards to reflect changes in eligibility or allowable budget adjustments. Exercise professional judgment in adjusting a student's application to accommodate documented, qualifying special and unusual circumstances. Reviews financial aid applications and determines financial aid offers for new and returning students. Performs Title IV verification, professional judgment reviews and dependency overrides. Hire and supervise student workers, assign work and complete payroll information. Provides financial aid training to Student Enrollment Services Hub and Office of Financial Aid staff as needed. Serves as the Office of Financial Aid's Undergraduate Admissions liaison to ensure students and their families are packaged and counseled effectively and compliantly. Maintain Policy & Procedures and How To documentation for managed program(s) and tasks completed. Present virtually and in-person to various constituents about financial aid. Encourage strong relationships with campus partners to ensure for seamless problem resolution, and strong collaboration to meet university strategic goals. Serve on college committees, work groups, task forces, and professional organizations as appropriate. Evening and weekend hours as required. Other duties as assigned

Minimum Qualifications

• Bachelor’s degree four to six years of experience in a financial aid office or related office in the field of higher education
• Deliver excellent customer service
• Experience in managing at least one financial aid program
• Ability to multi-task and quickly shift between tasks
• Strong written and verbal communication skills
• Strong interpersonal, organizational and analytical skills are required.
• Knowledgeable about federal and state laws and rules
• Knowledge of federal database applications, including EDConnect, the FAFSA Partner Portal (FPP), Common Origination and Disbursement (COD), National Student Loan Data System (NSLDS)and EDExpress.
• General knowledge in MS Office applications
• Ability to work extended hours
• Experience with CollegeBoard PowerFAIDS or a similar financial aid management system

Compensation Range

In compliance with the New Jersey Wage Transparency Act, the annual base salary range for this position is $61,700.00 - $84,300.00. This range represents the University's good faith estimate of possible compensation at the time of posting. Stevens Institute of Technology determines compensation based on factors including the position’s scope and responsibilities, the candidate’s experience, education, skills, internal equity, market data, and organizational considerations. The final salary will be set considering departmental budget, qualifications, and relevant credentials. This pay range represents base pay only and excludes additional forms of compensation, such as incentives, stipends, or other applicable pay components. For a full overview of our benefits offerings, please refer to the Stevens Institute of Technology Benefits Guidebook, available at: Benefits Guidebook

E.E.O Statement

Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly, Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including, but not necessarily limited to, race, color, religion, creed, sex, national origin, nationality, citizenship status, age, ancestry, marital or domestic partnership or civil union status, familial status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, genetic information, pregnancy or pregnancy-related medical conditions, disability, or any protected military or veteran status. Stevens is building a diverse faculty, staff, and student body and strongly encourages applications from people of all backgrounds. Stevens is a federal contractor under the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973, as well as other federal statutes. Stevens seeks candidates who will contribute to a welcoming and inclusive environment for all students, faculty and staff.

Jeanne Clery Disclosure

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the Department of Public Safety is required to publish an annual security report which includes statistics mandated by the Clery Act. Click here for a copy of this report.

Stevens Institute of Technology is a premier, private research university in Hoboken, New Jersey, overlooking the Manhattan skyline. Stevens prepares its more than 8,000 undergraduate and graduate students for an increasingly complex and technology-centric world, leveraging finance, computing, engineering and the arts to confront the most challenging problems of our time with innovative teaching and research. The university is in the top 1% nationally of colleges with the highest-paid graduates.