Associate Director of Experiential + Client Experience

Interna Furniture Design Ltd.; Los Angeles (CA); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Health insurance

15 PTO Days + Public Holidays

Birthday day off

Team outings

Monthly lunch in office

Office closure during holidays

Job summary

Another A Story is seeking an Associate Director of Experiential + Client Experience in Los Angeles or New York. This hands-on, client-facing role sits at the center of the new business team, shaping briefs, crafting proposals, and leading strategic thinking with the Creative & Production groups.

The ideal candidate combines strategic leadership with hands-on writing and execution, collaborating with US VP Client + Business to drive growth and deliver luxury brand experiences for iconic clients.

Qualifications

• 6+ years of event industry experience in lifestyle, beauty + luxury sector.
• Proven experience leading large-scale experiential productions and multi-market activations.
• Experience managing individual budgets ranging in excess of $2m.
• Agency experience managing multiple clients and projects simultaneously.
• Ability to develop and grow client relations, contributing to year over year growth + KPIs.
• 4+ years’ experience leading and overseeing producers across productions, providing a balance of autonomy and support.
• An executive mindset comfortable working in the trenches while inspiring others.
• Strong written and communication skills.
• Office based role 4 days per week, 1 day work from home (3 days per week in office after probation).

Responsibilities

• Lead, manage and develop the Experiential Coordinator, ensuring strong execution, accountability, and continued growth.
• Lead the development and delivery of design-first experiential and luxury events, aligned with client objectives and agency standards.
• Translate creative ambition and brand strategy into clear executable production frameworks.
• Provide strategic direction and oversight for the creative and production teams translating client brief objectives.
• Champion the agency’s global creative vision while adapting strategies to regional nuance across US.
• Support the strategic growth of the agency’s regional footprint and worldwide reach.
• Foster a collaborative environment by mentoring and nurturing talent across the team.
• Drive a culture of excellence, accountability, and innovation within the experiential and production departments.
• Contribute to new business development through strategic responses to briefs, RFPs, and pitch opportunities.
• Oversee the full RFP lifecycle from initial brief and strategic development through presentation, award, and transition to the production team.
• Provide rigorous and ongoing accountability back to client briefs throughout the RFP process, ensuring teams meet benchmarks.
• Translate client conversations into clear internal briefs for creative and production teams.
• Collaborate with production and creative teams to develop innovative concepts and compelling event narratives, ensuring deliverables are realistic and on budget.
• Coordinate with external strategy or creative partners when needed, while still owning the final output.
• Maintain rigorous financial oversight, developing budgets that ensure profitability and accountability across all pitch proposals.
• Champion the consistent use and optimization of internal project management systems and processes across the team.
• Implement best practices in RFP management, continuously improving processes and outcomes.
• Support and lead client presentations.
• Stay involved at a senior level once the project is awarded, especially during creative and production handover.
• Drafting and issuing of scope of work.
• Follow up with clients after pitches and events to support relationship-building and future opportunities.
• Build and maintain strong relationships with clients, acting as the senior point of contact ensuring clients feel supported, informed and inspired.
• Translate client ambitions into thoughtful experiential strategies that deliver impact and brand resonance.
• Manage client expectations with clarity and professionalism while maintaining high service standards.
• Identify opportunities to expand existing relationships and increase the scope of client engagement.
• Leverage market insight to identify and pursue growth opportunities for the agency.
• Expand the agency’s client portfolio while safeguarding its luxury positioning and creative reputation.
• Maintain awareness of cultural, experiential, and luxury market trends to inform offerings and innovation.

Job description

[e-mail]

Another A Story | 634 Orlando Ave. West Hollywood, CA 90048

Another A Story designs and produces immersive, story-driven brand experiences for iconic clients such as Hermès, Chanel, Dior, Jacquemus, and many more.

We create design-led, culturally relevant experiences that go far beyond tradiConal events, from influencer trips to pop up shops, event set ups, installaCons and lounge acCvaCons. With offices in London, Paris, Los Angeles, New York and presence in Miami and Dubai, we operate globally with a deeply local mindset.

Our team of 50+ consists of designers, producers, strategists, coordinators and operaCons specialists collaborate to deliver experiences that are as beauCfully craQed as they are flawlessly executed.

Job Title: Associate Director of ExperienCal + Client Experience – Los Angeles or New York

Repor-ng Into: US VP Client + Business

This a hands on role siYng at the centre of the new business team, working closely with CreaCve & ProducCon. The Associate Director is responsible for bringing together CreaCve & ProducCon teams developing client responses, pitch naraCves, creaCve strategies, and presentaCons – not simply overseeing the process. They will personally shape the agency’s response to briefs, partnering closely with creaCve and producCon to build compelling, insight-led proposals that win business.

This is a highly dynamic, client-facing posiCon. Alongside the VP, Client & Business, they will oQen be the first point of contact for brands, leading discovery calls, presenCng strategic thinking, and building strong client relaConships. They must be a confident presenter, high-energy communicator, and natural storeyteller.

The ideal candidate is strategic enough to lead a pitch, yest hands on enough to write, develop and refine the work themselves.

Leadership and Strategy

• Lead, manage and develop the ExperienCal Coordinator, ensuring strong execuCon, accountability, and conCnued
• Lead the development and delivery of design-first, experienCal and luxury events, ensuring alignment with client objecCves and agency standards
• Translate creaCve ambiCon and brand strategy into clear and executable producCon frameworks
• Provide strategic direcCon and oversight for the creaCve and producCon teams translaCng client brief objecCves and
• Champion the agency’s global creaCve vision while adapCng strategies to regional cultural nuance across US
• Support the strategic growth of the agency’s regional footprint and worldwide reach.
• Foster a collaboraCve environment by mentoring and nurturing talent across the team
• Drive a culture of excellence, accountability, and innovaCon within the experienCal and producCon departments

RFP Management

• Contribute to new business development through strategic responses to briefs, RFPs, and pitch opportuniCes.
• Oversee the full RFP lifecycle from iniCal brief and strategic development through presentaCon, award, and transiCon to the producCon team.
• Provide rigourous and ongoing accountability back to client briefs throughout the RFP process, ensuring creaCve & producCon teams are hiYng required benchmarks.
• Translate client conversaCons into clear internal briefs for creaCve and producCon teams.
• Collaborate with the producCon and creaCve teams to develop innovaCve concepts and compelling event narraCves.Ensuring ideas are realisCc, deliverable, and aligned with budget and Cming.
• Coordinate with external strategy or creaCve partners when needed, while sCll owning the final output.
• Maintain rigorous financial oversight, developing budgets that ensure profitability and accountability across all pitch proposals.
• Champion the consistent use and opCmisaCon of internal project management systems and processes across the team.
• Implement best pracCces in RFP management, conCnuously improving processes and outcomes.
• Support and lead client presentaCons.
• Stay involved at a Senior level once the project is awarded, especially during creaCve and producCon handover.
• Including the draQing and issuing of scope of work.
• Follow up with clients aQer pitches and events to support relaConship-building and future opportuniCes.

Client Rela-ons

• Build and maintain strong relaConships with clients, acCng as the senior point of contact ensuring clients feel supported, informed and inspired at every stage of the process
• Translate client ambiCons into thoughaul experienCal strategies that deliver both impact and brand resonance
• Manage client expectaCons with clarity and professionalism while maintaining the highest standards of service
• IdenCfy opportuniCes to expand exisCng relaConships and increase the scope and scale of client engagement

Business Development

• Leverage senior market insight to idenCfy and pursue the right growth opportuniCes for the agency
• Expand the agency’s client poraolio while safeguarding its luxury posiConing and creaCve reputaCon
• Maintain awareness of cultural, experienCal, and luxury market trends to inform agency offerings and innovaCon

Requirements

• 6+ years of event industry experience in lifestyle, beauty + luxury sector
• Proven experience leading large-scale experienCal producCons and complex mulC-market acCvaCons
• Experience managing individual budgets ranging in excess of $2m
• Agency experience managing mulCple clients and projects simultaneously
• Ability to develop and grow client relaCons, contribuCng to year over year growth + KPIs
• 4+ years’ experience leading and overseeing producers across producCons, providing a balance of autonomy and support
• A natural problem solver with the ability to draQ and execute plans, especially with limited informaCon
• An execuConal mindset comfortable working in the trenches while simultaneously inspiring and leading others
• Strong wrihen and communicaCon skills
• Office based role 4 days per week, 1 day work from home (3 days per week in office aQer probaCon)

What we offer

• The opportunity to work on some of the most presCgious events worldwide, including working closely together with our us team
• A dynamic, creaCve, and supporCve work environment with the chance to collaborate with a global network of talented professionals
• Classpass membership
• Health insurance
• 15 PTO Days + Public Holidays
• 1 extra Day Off for your Birthday
• Team OuCngs
• Monthly lunch in the office
• Office closure from December 24 to January 2
• Hybrid working 3 days from office, 2 days from home once you’ve passed your probation

Join Our Team

If you're passionate about pushing the boundaries of creaCvity, driving innovaCon, and delivering unforgehable experiences, we want to hear from you. Join Another A Story and be part of a dynamic team that's shaping the future of experienCal markeCng.

Only shortlisted candidates will be contacted for interview.

[e-mail]

Another A Story | 634 Orlando Ave. West Hollywood, CA 90048