Associate Director of Delivery | Telecom Portfolio | Technical Services

Insight Global (United States); Seattle (WA); In loco; USD 140.000 - 210.000; Tempo pieno

Descrizione del lavoro

IG Consulting, the professional services division of Insight Global, seeks an Associate Director of Delivery to lead telecom delivery programs. You will drive delivery excellence, build high-performing teams, and partner with executives to achieve client outcomes.

You will mentor Project Managers and delivery staff, own governance, and oversee budgets, forecasting, and risk management while delivering value to Fortune 500 clients in a fast-paced environment.

Competenze

• 7+ years of program management or delivery leadership experience.
• Experience leading complex delivery programs.
• Proven success in managing a portfolio and delivering measurable outcomes.
• Strong knowledge of project/program management and professional services delivery.
• Experience using KPIs and operational reporting to drive performance.

Mansioni

• Lead day-to-day delivery execution across a portfolio of telecom programs.
• Implement governance, status reporting, and risk management frameworks.
• Translate strategy into executable plans, milestones, and outcomes.
• Develop and mentor Project Managers and delivery leads across accounts.
• Manage client relationships, executive communications, and satisfaction initiatives.
• Oversee budget, forecasting, resource planning, and profitability targets.
• Drive continuous improvement, standardization, and scalable delivery practices.

Conoscenze

Program management

Leadership

Stakeholder management

KPIs & metrics

Change management

Delivery governance

Portfolio management

Customer outcomes

Budget management

Communication

Formazione

MBA

PMP

Scrum Master

SAFe

BA/BS in related field

Strumenti

Azure DevOps

Jira

Asana

Airtable

Descrizione del lavoro

IG Consulting is the professional services division of Insight Global. We are innovative problem solvers who deliver value through talent and technology. Our people-first culture is built on collaboration, growth, and a commitment to helping our clients solve complex business challenges. With access to talent in over 50 countries and global delivery capabilities, we provide world-class technical and talent solutions to Fortune 500 organizations.

Position Overview:

The Associate Director of Delivery is responsible for leading a portfolio of technical professional services programs within the telecom domain: ensuring delivery excellence, developing delivery teams, driving customer satisfaction, and supporting business growth. This role partners closely with Delivery Directors, Strategic Account Leaders, Account Managers, Sales, and customer stakeholders to execute strategic initiatives and achieve client outcomes.

Key Responsibilities

• Lead day-to-day delivery execution and portfolio health across a portfolio of programs while ensuring alignment to client objectives, contractual commitments, and delivery expectations.
• Execute established delivery standards, governance processes, and best practices across engagements while identifying opportunities for continuous improvement.
• Partner with leadership to translate strategic objectives into execution plans, milestones, and measurable outcomes.
• Drive consistency in delivery while adapting approaches to meet customer and program-specific needs.
• Lead, mentor, and develop Project Managers, Technical Project Leads, Project Coordinators, and delivery team members across assigned accounts.
• Create a culture of accountability, continuous improvement, and professional growth.
• Identify capability gaps and partner with leadership to support hiring, onboarding, and training initiatives.
• Foster a collaborative, high-performing delivery organization.

Client & Stakeholder Management

• Act as a primary escalation point for delivery issues while driving customer satisfaction and partnering with senior leadership on complex client situations.
• Partner with Sales, Account Management, and Executive Leadership during pre-sales, solution design, and delivery transitions.
• Support executive-level communications, business reviews, risk discussions, and value realization conversations with clients and internal stakeholders.
• Support customer retention, growth opportunities, and long-term account success through strong delivery performance and trusted client relationships.
• Build and maintain trusted relationships with customer stakeholders, ensuring alignment, transparency, and long-term partnership success.
• Manage portfolio financial performance, including revenue forecasting, utilization, resource planning, profitability, delivery margin targets, and billing predictability.
• Ensure programs are delivered within scope, budget, and timeline expectations.
• Drive effective resource planning and demand management.
• Collaborate with Sales and Solutions teams on scope management, change orders, and commercial risk mitigation.

Delivery Governance & Risk Management

• Implement governance frameworks covering status reporting, issue management, and risk escalation.
• Proactively identify and mitigate delivery, operational, and client risks.
• Drive disciplined change management and scope control processes.
• Ensure compliance with contractual obligations, internal policies, and regulatory requirements.

Operational Excellence

• Continuously improve delivery methodologies, tools, and best practices.
• Utilize KPIs and performance metrics to drive operational improvements and delivery quality.
• Support efficiency, scalability, and standardization initiatives across the portfolio.

Qualifications

Required Experience

• 7+ years of experience in program management, operations leadership, engineering, consulting, or related delivery environments.
• Experience leading complex delivery programs
• Proven success managing a portfolio of programs and delivering measurable business outcomes.
• Strong understanding of project management, program management, and professional services delivery.
• Experience leveraging KPIs, delivery metrics, and operational reporting to drive performance and customer outcomes.

Domain Expertise

• 10+ years of experience in leading complex technical programs.
• Experience in client-facing roles managing program delivery and stakeholder relationships.
• Proven track record of managing teams of 5-30 members.
• Program governance, milestone-based delivery, acceptance criteria management, stakeholder management, risk mitigation, and delivery forecasting.
• Managing cross-functional dependencies, environment readiness, release governance, production deployments, and complex enterprise technology ecosystems.
• Leading portfolios spanning technology delivery, PMO services, managed services, quality engineering, and business transformation programs.
• Demonstrated experience in budget management and tracking program financials.
• Excellent contractual documentation management skills.
• Proficiency in implementing program management methodologies and best practices.
• Experience working with both on-shore and off-shore teams.
• Expertise in Microsoft Azure DevOps, Jira, Asana, Airtable and/or other Project Management tools.
• Proven track record in business development and growing client accounts.

Preferred Qualifications

• Experience supporting large enterprise retail organizations or Fortune 500 clients.
• Experience leading cross-functional programs spanning business, operations, and technology teams.
• Ability to simplify complex technical concepts for business stakeholders and executives.
• MBA or equivalent business experience preferred, but not required.
• Industry certifications such as PMP, Scrum Master, or SAFe.
• 10+ years of experience in leading complex technical programs in the telecom industry.
• Strong technical background with experience in managing network rollout or telecom software services projects.
• Experience with Agile and traditional project management methodologies.
• Knowledge of data technologies and applications.
• Experience in implementing PMO processes and tools.
• History of successful client relationship management leading to account growth.
• Experience in technology consulting services sales.

Personal Attributes

• Strong servant leadership and team management capabilities.
• Ownership & Accountability.
• Excellent problem-solving and analytical skills.
• Outstanding written and verbal communication abilities.Adaptable and able to work effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Strategic mindset balanced with tactical execution capabilities.
• Strong business acumen and client relationship management skills.