Senior Technical Delivery Manager

cnx; Bellevue (WA); Presencial; USD 140 000 - 190 000; Tempo integral

Resumo da oferta

Concentrix is seeking a Senior Technical Delivery Manager to lead large-scale software and digital transformation initiatives from Bellevue, WA onsite. You will coordinate cross-functional teams, translate strategic objectives into measurable outcomes, and drive program execution with a strong emphasis on Agile practices and governance.

The role requires 10+ years in technical program management and a proven track record delivering enterprise-scale programs, with collaboration across product,

Qualificações

• 10+ years of experience in Technical Program Management, Technical Delivery Management, Product Management, or related leadership.

Responsabilidades

• Lead multiple Agile teams and delivery streams across programs.
• Drive end-to-end program execution from planning to deployment and post-release support.
• Establish roadmaps, milestones, timelines, dependencies, and delivery plans.
• Manage risks, blockers, and provide executive-level updates.
• Collaborate with product, engineering, architecture, QA, and business teams.
• Groom backlogs, sprint planning, release planning, and stakeholder reviews.
• Guide technical decision-making and align SDLC best practices.
• Use AI-enabled tools to boost planning, reporting, and team productivity.
• Leverage Jira governance and data-driven delivery metrics.

Descrição da oferta de emprego

Job Title: Senior Technical Delivery Manager

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Senior Technical Delivery Manager

Location: Bellevue, WA (Preferred) - Onsite 4 Days per Week

About the Role

We are seeking an experienced Senior Technical Delivery Manager to lead and drive the successful delivery of large-scale software and digital transformation initiatives. This role requires a strong blend of technical expertise, Agile program leadership, and stakeholder management to coordinate multiple cross-functional teams and ensure timely, high-quality delivery. The ideal candidate has a solid background in software engineering, Agile delivery, product execution, and enterprise-scale program management. You will serve as the key liaison between business stakeholders, product teams, engineering, architecture, and leadership teams, ensuring strategic objectives are translated into measurable outcomes.

Key Responsibilities

Delivery & Program Management

• Lead multiple Agile teams and delivery streams simultaneously.
• Drive end-to-end program execution from planning through deployment and post-release support.
• Establish project roadmaps, milestones, timelines, dependencies, and delivery plans.
• Proactively identify, manage, and mitigate project risks and blockers.
• Provide executive-level reporting, delivery metrics, and status updates.
• Ensure alignment across product, engineering, architecture, QA, and business teams.

Product Management & Business Alignment

• Partner with business stakeholders to gather requirements and define priorities.
• Translate business objectives into actionable product and technical roadmaps.
• Facilitate backlog grooming, sprint planning, release planning, and stakeholder reviews.
• Balance competing priorities and maintain focus on business outcomes.
• Champion Agile best practices and continuous process improvement.

Technical Leadership

• Collaborate closely with engineering teams, architects, and technical leaders.
• Understand system architecture, APIs, integrations, cloud platforms, and technical dependencies.
• Drive adherence to SDLC best practices and modern software delivery frameworks.
• Support solution design discussions and guide technical decision-making.
• Act as a trusted advisor to both business and technical stakeholders.

Agile Delivery & Jira Governance

• Lead Agile ceremonies including sprint planning, retrospectives, daily stand-ups, and release readiness reviews.
• Manage Jira workflows, dashboards, reporting, and delivery metrics.
• Monitor team capacity, velocity, dependencies, and delivery health.
• Use data-driven insights to improve predictability, efficiency, and delivery performance.

AI-Driven Productivity & Innovation

• Leverage AI-enabled tools to enhance project planning, documentation, reporting, and team productivity.
• Utilize platforms such as Microsoft Copilot, Jira AI, ChatGPT, Gemini, Claude, or similar technologies.
• Identify opportunities to streamline delivery processes through automation and AI-assisted workflows.
• Drive adoption of innovative practices that improve delivery quality and speed.

Required Qualifications

10+ years of experience in Technical Program Management, Technical Delivery Management, Product Management, or related leadership