Program Director

Infosys; Atlanta (GA); On-site; USD 180,000 - 260,000; Full time

Job summary

Infosys in Atlanta is seeking a Program Director to lead large-scale IT programs spanning multiple units and client organizations. You will partner with C-suite stakeholders, drive presales to delivery, and own governance and benefits realization.

You will manage the full lifecycle, coordinating cloud, enterprise applications, and AI initiatives, shaping strategy to align with business goals and ensuring on-time, on-budget execution with measurable outcomes.

Qualifications

• Bachelor's degree required; MBA or related master's preferred.
• Certifications such as PgMP or PMP are a plus.
• 20+ years in IT program management, with 5+ years at top IT service providers.

Responsibilities

• Establish trusted advisor status with the client at C-suite level.
• Lead executive steering and business review meetings for alignment.
• Proactively communicate risks and progress to executives with options.
• Bridge between delivery teams and client leadership on business value.
• Own end-to-end program lifecycle from presales to benefits realization.
• Orchestrate multiple projects and delivery teams including cloud/AI.
• Negotiate scope, budget, and change control per SOW.
• Drive growth and transformation initiatives within client accounts.

Skills

C-suite communication

Stakeholder management

Program management

Risk communication

Strategic translation

Delivery orchestration

Contract negotiation

Team leadership

Governance

Industry trends

Education

Bachelor's degree

MBA

Job description

[Atlanta specifically, on-site/ hybrid, NO TRAVEL or Sponsorship provided]

The Program Director is a strategic and results-oriented leader responsible for orchestrating the delivery of large-scale, complex, and transformative IT/Technology programs that span multiple business units and client organizations. A critical component of this role is managing and influencing stakeholders at the highest levels within the client organization (C-suite), ensuring alignment and navigating complex organizational dynamics. As a strategic partner, this role champions comprehensive planning, best-in-class execution, and robust governance to deliver significant business outcomes for the client. The director must own the overall program success, from presales and strategic planning to flawless execution and benefits realization.

Scope of Responsibilities

Client and stakeholder management (C-suite level)

• Establish trusted advisor status: Serve as the primary, C-suite-facing point of contact for the client, building and nurturing a strategic, long-term relationship based on transparency and value delivery.
• Align and influence: Lead executive steering committee meetings, workshops, and business reviews, influencing decisions and ensuring sustained alignment with the client's evolving business priorities and digital strategy.
• Proactive issue and risk communication: Manage and communicate program risks, issues, and progress to executive stakeholders with a "no surprises" approach, presenting clear options and recommendations for resolution.
• Translate technical to strategic: Act as the bridge between the service provider's delivery teams and the client's executive leadership, articulating complex IT programs and their impact in terms of business value, ROI, and strategic objectives.

Program strategy and execution

• Own end-to-end program lifecycle: Take full ownership of the entire program, from defining the strategic roadmap and vision during the presales and discovery phase through final delivery and benefits measurement.
• Orchestrate complex delivery: Lead the coordination of multiple, interconnected projects, workstreams, and delivery teams, including those specializing in areas such as cloud migration, enterprise applications, and AI/GenAI.
• Manage contractual obligations: Ensure all deliverables, milestones, and scope are met according to the Statement of Work (SOW) and that any deviations are managed through a formal change control process.
• Develop, implement, and refine business strategies to expand consulting and services revenue, positioning the organization for long-term growth.
• Stay abreast of industry trends and best practices, integrating innovative solutions to maintain competitive advantage.
• Drive transformation, not just delivery: Focus on the "how" and "why" of the technology, ensuring that the IT program truly transforms the client's business processes, technology landscape, and operational capabilities.
• Stay abreast of industry trends and best practices, integrating innovative solutions to maintain competitive advantage.

Financial and commercial acumen

• Manage program P&L: Oversee the large-scale program budget, revenue, and profitability, making data-driven decisions to ensure financial targets are met.
• Negotiate and manage scope: Expertly manage scope, budget, and contract negotiations, effectively balancing client expectations with the service provider's commercial interests.
• Identify growth opportunities: Actively identify and pursue new business and expansion opportunities within the client account, contributing directly to the service provider's revenue growth.

Team leadership and governance

• Build a high-performance team: Lead, mentor, and develop a diverse and geographically dispersed team of program and project managers, business analysts, and architects.
• Ensure delivery excellence: Establish robust program governance, communication structures, and quality assurance processes, holding all teams accountable for delivering high-quality, measurable outcomes.
• Drive cultural change: Cultivate a collaborative, innovative, and client-centric culture within the program team with a strong Continuous Improvement mindset.

Qualifications and/or skills Education and experience

• Bachelor’s degree required; MBA or Master’s in a related field is strongly preferred.
• Relevant certifications such as Program Management Professional (PgMP) or Project Management Professional (PMP) are a plus.
• 20+ years of progressive experience in IT program management, with a minimum of 5+ years of direct experience with a top-tier IT service provider
• Demonstrable history of successfully delivering large-scale, multi-year, and transformational IT programs for external enterprise clients.
• IT transformation expertise: Deep understanding of digital transformation trends, enterprise architecture, cloud technologies, data analytics, and Agile/DevOps methodologies.
• Executive communication: Exceptional communication, presentation, and storytelling abilities, with a track record of successfully engaging C-level audiences.
• Team Leadership: Demonstrated ability to inspire teams and drive transformation.
• Strategic business mindset: Ability to understand the client's business model and industry to align IT delivery with their strategic goals. Excellent knowledge of at least one Industry domain and/or IT stacks.
• Conflict and negotiation: Strong negotiation and conflict resolution skills, particularly in managing competing priorities and complex client relationships.
• Business development: Driving revenue growth within and outside the immediate client organization and across consulting/services organizations.

Nice to have

• Working knowledge of designing and implementing AI solutions
• Core concepts of the SRE approach to managing IT operations