Associate Director of Course Support & Learning Programs

University of North Carolina; Charlotte (NC); On-site; USD 61,000 - 75,000; Full time

Job summary

University of North Carolina Charlotte is seeking an Associate Director for Course Support Services within the University Center for Academic Excellence (UCAE). The role provides strategic leadership for all course-based learning assistance programs and manages budgets and senior staff.

You will supervise two Assistant Directors, oversee 4 GAs and large tutor PAL teams, and ensure CRLA ITTPC certification and data-informed decision-making drive improvements in student success across over 100

Qualifications

• Master’s degree in Higher Education Administration, Educational Leadership, Counseling, or a closely related field.
• Three years of progressive administrative and leadership experience in university learning centers or academic support environments.
• Experience establishing strategic partnerships with academic colleges, departments, and/or faculty.

Responsibilities

• Serve as an active member of the UCAE Senior Staff, assisting the Director with organizational management and strategic planning.
• Directly hire, train, supervise, and evaluate two Assistant Directors; provide leadership for staff and Graduate Assistants, tutors and PAL Leaders.
• Oversee the operational budget for Course Support Services.
• Lead UCAE strategic assessment planning and support unit staff with assessment methodologies and technologies.
• Provide leadership for tutoring programs supporting 100+ courses each semester.
• Ensure tutor orientation and training maintains ITTPC up to Level 3.
• Develop faculty partnerships and implement observation frameworks.

Skills

Leadership

Budget management

Staff supervision

Strategic planning

Data-informed decision making

Partnership development

University student services

Education

Master’s degree in Higher Education Administration or related field

Tools

Salesforce

Job description

University of North Carolina Charlotte is seeking an Associate Director for Course Support Services within the University Center for Academic Excellence (UCAE). The role provides strategic leadership for all course-based learning assistance programs and manages budgets and senior staff.

You will supervise two Assistant Directors, oversee 4 GAs and large tutor PAL teams, and ensure CRLA ITTPC certification and data-informed decision-making drive improvements in student success across over 100