Associate Director for Course Support Services

UNC Charlotte; Charlotte (NC); On-site; USD 61,000 - 75,000; Full time

Job summary

University of North Carolina at Charlotte’s University Center for Academic Excellence (UCAE) seeks an Associate Director to provide strategic leadership for course-based learning assistance programs. You will supervise the Assistant Directors, manage a large team of tutors and PAL leaders, and drive program assessment and continuous improvement across campus.

You will oversee the Course Support Services budget, partner with academic units, and promote high-quality student success programs,

Qualifications

• Master’s degree in Higher Education Administration, Educational Leadership, Counseling, or related field.
• Proven track record in continuous program improvement and data-informed decisions.
• Experience establishing strategic partnerships with colleges, departments, and faculty.

Responsibilities

• Serve as a senior staff member assisting the Director with strategic planning and improvement initiatives.
• Directly hire, train, supervise, and evaluate two Assistant Directors and lead a large team of staff and tutors.
• Oversee the Course Support Services budget and resources.
• Lead assessment planning and apply best practices to improve student success.
• Provide leadership for the university’s tutoring and PAL initiatives across 100+ courses.
• Ensure CRLA ITTPC and IPETPC certifications are maintained and expanded.
• Collaborate with academic departments to align study models with learning objectives.
• Represent UCAE in university-wide events and outreach to campus communities.
• Develop trainings, workshops, and content to enhance student support services.

Skills

Strategic leadership

Budget management

Staff supervision

Assessment & data-informed decision

Partnership development

CRLA ITTPC knowledge

Education

Master’s degree in Higher Education Administration or related field

Tools

Salesforce

Job description

Position Designation EHRA Non-Faculty

Employment Type Permanent - Full-time

Months per Year 12

Work Schedule 8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary.

Hours per week 40

FLSA Status Exempt

Division Academic Affairs

Department Academic Services (Adm)

Work Location Colvard North

Salary Range $68,139

Primary Purpose of Department The University Center for Academic Excellence ( UCAE ) fosters student learning and supports student academic success by delivering high-quality services and programs to the UNC Charlotte community. The UCAE offers: course-based assistance, academic and life skills development, and population-specific support. We collaborate with departments and programs across campus and within the community to assist students in achieving their academic potential. Our programs and services are continuously improved through routine examination of student learning outcomes, program and service evaluations, and strategic goals.

Primary Purpose of Position The Associate Director for Course Support Services provides strategic leadership, administrative oversight, and vision for all course-based learning assistance programs within the University Center for Academic Excellence ( UCAE ). Supervising the Assistant Director for Tutoring and the Assistant Director for Peer-Assisted Learning ( PAL ), this position is responsible for the overall design, delivery, and assessment of comprehensive course support initiatives. The Associate Director also manages division budgets and collaborates with faculty and campus leaders. As a core member of the UCAE Senior Staff, this position actively contributes to center-wide administration and strategic planning.

Summary of Position Responsibilities

• Serve as an active member of the University Center for Academic Excellence ( UCAE ) Senior Staff, assisting the Director with overall organizational management, strategic planning, and continuous improvement initiatives.
• Directly hire, train, supervise, and evaluate two Assistant Directors; provide indirect supervision and leadership for 4 Graduate Assistants, 90 tutors, and 45 Peer Assisted Learning Leaders.
• Oversee the operational budget for Course Support Services
• Lead UCAE strategic assessment planning, ensuring best practices are met, and support unit staff with assessment methodologies and technologies.
• Provide leadership and oversight for the University’s primary tutoring program supporting 100+ courses each semester.
• Ensure tutor orientation and training curriculum maintain CRLA International Tutor Training Program Certification ( ITTPC ) up to Level 3 – Master Tutor
• Evaluate tutoring delivery, scheduling workflows, and data trends to align operations with enrollment growth and student needs.
• Provide leadership for Peer Assisted Learning ( PAL ) initiatives targeting historically challenging courses.
• Guide the Assistant Director for PAL in developing faculty partnerships, implementing observation frameworks, and maintaining CRLA International Peer Educator Training Program Certification ( IPETPC ).
• Partner with academic departments to align group study models with course learning objectives.
• Direct comprehensive promotional strategies that heighten awareness of course support services across undergraduate populations, faculty, and academic units.
• Cultivate and manage academic partnerships with colleges and targeted university initiatives (e.g., College of Engineering MAPs program, College of Business, 49er Rebound, College of Engineering).
• Represent the UCAE in University-wide efforts, including New Student Orientation, Open House, Admitted Students Day, New Student Convocation, Gold Rush, etc.
• Serve as the primary administrative liaison for course support inquiries, expanding academic support visibility across campus.
• Academic Preparation and Enhancement and Student Support Services
  • Lead the 49er Rebound program and the Students Obtaining Success program to promote academic success for 1,200+ academically at-risk students annually.
  • Direct University Center for Academic Excellence ( UCAE ) efforts to improve retention and overall student success through committee work, task forces, and projects determined on an annual basis.
  • Support initiatives that enhance the teaching and learning process. Develop trainings, workshops, and class content in support of programs and services.
  • Lead outreach and interventions for students on academic probation and reinstated from academic suspension.
  • Teach UCOL 1300 or other courses in departments and programs across campus and with the community to assist students in achieving their optimum academic potential. Our programs and services are continuously improved through routine examination of student learning outcomes, program and service evaluations, and strategic goals. Within the UCAE , Student Success specifically provides leadership to support academically at-risk students, including those on academic probation and reinstated from academic suspension. Student Success also focuses on progression and graduation initiatives.
• Master’s degree in Higher Education Administration, Educational Leadership, Counseling, or a closely related field
• Three years of progressive administrative and leadership experience in university learning centers or academic support environments
• Proven track record in continuous program improvement, assessment, and data-informed decision-making
• Experience establishing strategic partnerships with academic colleges, departments, and/or faculty

Preferred Education, Knowledge, Skills and Experience

• Demonstrated experience in direct supervision of full-time professional staff
• Management of operational budgets
• 5+ years of experience directing university-wide learning assistance programs at a large institution.
• In-depth knowledge of the College Reading and Learning Association ( CRLA ) certification for ITTPC and IMTPC programs.
• Experience leading initiatives to improve academic outcomes in challenging courses.
• Experience utilizing academic success software (e.g., Salesforce).

Necessary Certifications/Licenses

Preferred Certifications/Licenses

Contact Information

9201 University City BlvdCharlotte, NC 28223