Director, Course Support & Student Success

University of North Carolina; Charlotte (NC); On-site; USD 61,000 - 75,000; Full time

Job summary

University of North Carolina at Charlotte’s University Center for Academic Excellence (UCAE) seeks an Associate Director to provide strategic leadership for course-based learning assistance programs. You will supervise the Assistant Directors, manage a large team of tutors and PAL leaders, and drive program assessment and continuous improvement across campus.

You will oversee the Course Support Services budget, partner with academic units, and promote high-quality student success programs,

Qualifications

• Master’s degree in Higher Education Administration, Educational Leadership, Counseling, or related field.
• Proven track record in continuous program improvement and data-informed decisions.
• Experience establishing strategic partnerships with colleges, departments, and faculty.

Responsibilities

• Serve as a senior staff member assisting the Director with strategic planning and improvement initiatives.
• Directly hire, train, supervise, and evaluate two Assistant Directors and lead a large team of staff and tutors.
• Oversee the Course Support Services budget and resources.
• Lead assessment planning and apply best practices to improve student success.
• Provide leadership for the university’s tutoring and PAL initiatives across 100+ courses.
• Ensure CRLA ITTPC and IPETPC certifications are maintained and expanded.
• Collaborate with academic departments to align study models with learning objectives.
• Represent UCAE in university-wide events and outreach to campus communities.
• Develop trainings, workshops, and content to enhance student support services.

Skills

Strategic leadership

Budget management

Staff supervision

Assessment & data-informed decision

Partnership development

CRLA ITTPC knowledge

Education

Master’s degree in Higher Education Administration or related field

Tools

Salesforce

Job description

University of North Carolina at Charlotte’s University Center for Academic Excellence (UCAE) seeks an Associate Director to provide strategic leadership for course-based learning assistance programs. You will supervise the Assistant Directors, manage a large team of tutors and PAL leaders, and drive program assessment and continuous improvement across campus.

You will oversee the Course Support Services budget, partner with academic units, and promote high-quality student success programs,