Associate Director: New Student Orientation & Transitions

UMass Amherst; Amherst (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

UMass Amherst in Amherst, MA is seeking an Associate Director for New Student Orientation, Transitions, & Family Programs to lead orientation and transition initiatives for undergraduates and their families. You will supervise staff and graduate interns, manage registration and online programs, and coordinate cross‑campus partnerships to deliver comprehensive programs and effective communications.

A Master’s degree and four years of related experience are required, along with excellent

Qualifications

• Master's degree and at least 4 years of related work experience in orientation or student services.
• Proven ability to develop and sustain positive, collaborative relationships with internal and external stakeholders.
• Experience developing and delivering recruitment, orientation, and family programs.
• Experience using web-based software to initiate, track, and record work.
• Strong proficiency with Word processing, Excel, and web-based tools.
• Experience engaging diverse populations and building inclusive teams.
• Experience creating trainings, workshops, and presentations.
• Excellent written and oral communication skills.

Responsibilities

• Oversee day-to-day operations of the New Student Orientation Office.
• Lead development and assessment of orientation and transition programs for multiple populations.
• Supervise staff including assistant directors and graduate interns; recruit and train staff.
• Manage registration functions and coordinate online programs.
• Develop and implement a comprehensive communications plan for programs.
• Maintain records of recruitment, training, schedules and assessments.
• Foster partnerships with Student Affairs, Enrollment Management and academic units.
• Represent the department on university committees and initiatives.
• Assist with budget management and vendor relations.
• Support events including after-hours programs as needed.

Skills

Communication

Presentation skills

Staff supervision

Diversity & inclusion

Relationship building

Project management

Education

Master's Degree

Tools

Excel

Web-based platforms

Word processing

Job description

UMass Amherst in Amherst, MA is seeking an Associate Director for New Student Orientation, Transitions, & Family Programs to lead orientation and transition initiatives for undergraduates and their families. You will supervise staff and graduate interns, manage registration and online programs, and coordinate cross‑campus partnerships to deliver comprehensive programs and effective communications.

A Master’s degree and four years of related experience are required, along with excellent