Student Life Office Assistant: Orientation & Family Programs

University of Massachusetts Amherst; Amherst (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

University of Massachusetts Amherst is seeking a Clerk IV - Office Assistant in the New Student & Families office to provide administrative and project support under the direction of the office manager.

The role includes calendar management, travel arrangements, financial transactions, drafting communications, supervising student staff, and helping with signature programs such as Ready for the U, Welcome to the U, and Family Weekend. Onsite, full-time hours.

Qualifications

• Two (2) years of full-time work experience in a high-volume office on a college campus or similar environment.
• Ability to organize, screen, and refer multiple and simultaneous requests with minimal supervision.
• Excellent interpersonal skills and ability to work with people from diverse backgrounds.
• Understanding of confidentiality and ability to handle confidential student records with professional judgment.
• Proficiency using computer databases, word processing and spreadsheet programs.

Responsibilities

• Provide calendar management, travel arrangements, financial transactions and drafting internal/external communications.
• Triage inquiries for services and direct to appropriate staff; manage reception for visitors.
• Supervise 7–10 student staff and document inquiries in tracking systems.
• Support planning and execution of signature programs such as Ready for the U, Welcome to the U and Family Weekend.
• Assist with purchases, budget reconciliation, time reporting, and event support.

Skills

Office coordination

Interpersonal skills

Time management

Confidentiality

Tools

Word processing

Spreadsheets

Databases

Job description

University of Massachusetts Amherst is seeking a Clerk IV - Office Assistant in the New Student & Families office to provide administrative and project support under the direction of the office manager.

The role includes calendar management, travel arrangements, financial transactions, drafting communications, supervising student staff, and helping with signature programs such as Ready for the U, Welcome to the U, and Family Weekend. Onsite, full-time hours.