Associate Director, Home Care Operations — Hybrid

Homebridge Inc; San Francisco (CA); Hybrid; USD 105,000 - 120,000; Full time

Job summary

Homebridge is seeking an Associate Director of Home Care in San Francisco to support daily operations, quality, and efficiency of our home care services. You will provide operational leadership to programs and teams, monitor service delivery, and ensure compliance with agency policies, contracts, and funder requirements.

Lead and develop staff, collaborate with department leaders, and drive performance improvements using data to achieve high-quality client care.

Qualifications

• Bachelor’s degree in social work, business management, public administration, or a related field; equivalent relevant experience may be considered.
• Master’s degree related field preferred.
• Minimum of 3 years of progressively responsible experience in program operations, supervision, or management, preferably within a social service setting.
• Experience managing government-funded programs, contracts, compliance requirements, reporting, and customer service/customer relationship management models.
• Demonstrated experience taking on increasing levels of responsibility and successfully leading teams, programs, and operational initiatives.
• Experience working with older adults, adults with disabilities, and/or medically complex populations is highly desirable.

Responsibilities

• Develops and supports a cohesive, collaborative, and effective team that is focused on meeting the needs of clients and maintaining a strong caregiver workforce.
• Develops a deeply collaborative and highly productive working relationship with other department leaders, ensuring seamless, high-quality operations of the agency’s services and operations.
• Supports agency planning and operational planning for assigned programs, recommending projects and resource needs to the Director of Home Care.
• Identifies and implements management practices that support a high-performing, client services, focused culture.
• Supports program success by monitoring outcomes and productivity standards for assigned areas and escalating performance concerns.
• Supports teams in meeting contractual and program goals for assigned areas by modifying outcomes with shifting needs of the program’s success.
• Implements established performance goals and uses data to monitor team and program performance.
• Ensures continual assessment of the quality and volume of services delivered, reviewing data and developing reports on all aspects of the program’s functions.
• Creates and implements systems and structures that ensure efficient, effective, and quality operations.
• Communications clearly and regularly all program and contractual requirements, policies, procedures, etc. to staff
• Identifies and evaluates risks associated with program’s activities and takes appropriate actions to control the risks.
• Analyzes trends in the programs, identifying issues and developing and recommending solutions to leadership.
• Supports compliance with In-Home Supportive Services, DAS, Human Services Agency, City and County of San Francisco requirements, and other applicable funder requirements.

Job description

Homebridge is seeking an Associate Director of Home Care in San Francisco to support daily operations, quality, and efficiency of our home care services. You will provide operational leadership to programs and teams, monitor service delivery, and ensure compliance with agency policies, contracts, and funder requirements.

Lead and develop staff, collaborate with department leaders, and drive performance improvements using data to achieve high-quality client care.