Associate Director, Global Delivery Center Transformation

Grant Thornton; Baltimore (MD); Hybrid; USD 160,000 - 240,000; Full time

Job summary

Grant Thornton is seeking an Associate Director, Delivery Center Organization Effectiveness to drive a multi-region transformation portfolio across EMEA, APAC, and LATAM, shaping a global delivery workforce of 10,000+ resources.

The role demands senior leadership presence, strong program management, and the ability to partner with executives to standardize processes, develop playbooks, and communicate ROI across the organization.

Qualifications

• Bachelor’s degree in IT, Business or another related field; MBA preferred.
• 10+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Proven experience leading a portfolio of transformation programs for building, scaling and integrating multi-region delivery centers at scale.
• Strong understanding of onshore/nearshore/offshore delivery model, global delivery center operations and multi-tower integration.
• Exceptional communication, presentation, and executive-level influencing skills.

Responsibilities

• Lead the portfolio of transformation programs driving consistency and standardization across delivery centers at scale.
• Manage stakeholder communications, SteerCo governance, and ROI reporting.
• Develop Delivery Center Playbooks and best practices for engaging across delivery centers.
• Create customer success stories and accelerate adoption across delivery centers.
• Establish repeatable onboarding playbooks and processes to scale to 10,000+ resources.

Skills

Executive presence

Portfolio management

Program management

Stakeholder management

Communication

Collaboration

Leadership

English proficiency

Education

Bachelor’s degree in IT or Business

MBA preferred

Job description

Grant Thornton is seeking an Associate Director, Delivery Center Organization Effectiveness to drive a multi-region transformation portfolio across EMEA, APAC, and LATAM, shaping a global delivery workforce of 10,000+ resources.

The role demands senior leadership presence, strong program management, and the ability to partner with executives to standardize processes, develop playbooks, and communicate ROI across the organization.