Associate Director / Director, Sales Operations

Hachette Book Group; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Hachette Book Group is looking for an Associate Director / Director of Sales Operations, a pivotal role that supports sales processes and cross-functional collaboration. The ideal candidate will have extensive experience in publishing, strong project management capabilities, and a passion for optimizing operations. This position requires a hybrid work model in NYC and offers a comprehensive benefits package.

Benefits

Medical, dental, and vision insurance

Short-term and long-term disability

401(k) with discretionary bonus program

PTO including vacation, personal days, and sick leave

Tuition reimbursement

Qualifications

• 7+ years in publishing and customer operations.
• Proven ability to build strong account relationships.
• Effective multitasking and attention to detail.

Responsibilities

• Optimize sales processes and enhance efficiencies.
• Coordinate with IT, warehouse, and sales teams.
• Manage deals process with sales teams and finance director.

Skills

Leadership

Communication

Project Management

Analytical Skills

Customer Relationship Management

Job description

Join to apply for the Associate Director / Director, Sales Operations role at Hachette Book Group

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Join to apply for the Associate Director / Director, Sales Operations role at Hachette Book Group

An exciting opportunity has opened for an Associate Director / Director, Sales Operations for Hachette Book Group. We seek a candidate with a proven record in optimizing sales processes, enhancing efficiencies, and collaborating with stakeholders. This role partners with our sales, warehouse and customer service teams to implement strategies and resolve issues and is crucial in ensuring that our sales team operates smoothly and effectively with the insights necessary for success.

The role is NYC based, reports into the SVP, Deputy Group Sales Director and the candidate will need to be in the office three days a week as part of the hybrid working policy at HBG.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ability to work collaboratively with cross-functional teams and manage relationships at all levels of the organization.
• Develop and maintain relationships with vendors and distributors
• Coordinate with IT, the warehouse, publishing and sales to ensure HBG systems and processes are aligned with our sales and customer needs
• Manage deals process working closely with our sales teams and finance director
• Knowledge of Onix, EDI, logistics and shipping to ensure optimization of our list
• Point on customer orders, ensuring our account profiles are set up to maximize efficiency
• Work closely with our retailers to stage and plan seasonal stock up orders
• Ensure compliance with sales policies, procedures, invoicing, and best practices
  
  

Our ideal candidate will have excellent leadership, communication, and interpersonal skills with strong project management skills and the ability to multi-task. This strategic, results-oriented thinker will also possess strong analytical skills with the ability to interpret complex data and deliver actionable solutions for challenging problems.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• 7 years + in publishing and Customer Operations
• Established and strong account relationships with a record of operational success
• Strong communication skills (verbal and written) with the aptitude to communicate effectively in both individual and group settings to diverse audiences
• Proven ability to build supportive and constructive relationships within and outside of the organization
• Effective multitasking, prioritization, and time management with attention to detail
  
  

How to Apply: To be considered, please submit both a resume AND a cover letter. We ask for a cover letter so that we can understand how your skills or experience can apply to our open role.

As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Our publishing programs must reflect the broad range of backgrounds, experiences, political views and ideas that shape our society and publish books for all readers.

Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The compensation range for this position is $90-$120K. Salary can vary based on several factors, including skills, experience, and location — talk with your recruiter to learn more. There may be times that you will be required (or requested) to work overtime due to the nature of your role or exceptional workload issues or special projects.

The following benefits are offered by the company: medical, dental, vision, basic and supplemental life, short-term and long-term disability, accidental death and dismemberment, critical illness, hospital indemnity, long-term care, health and dependent care FSA, commuter benefit plan, employee assistance program, tuition reimbursement, travel assistance, 401(k), discretionary bonus program, PTO (15 vacation days, 3 personal days, 10 holidays and generous sick leave) and group discounts on auto and home insurance and legal services. Eligibility requirements apply to some benefits and may depend on your job classification, hours worked and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Manufacturing, Media Production, and Book and Periodical Publishing

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