Associate Director, Amazon Commerce Operations & Strategy

VML; New York (NY); Hybrid; USD 75,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

VML, part of WPP, seeks an Associate Director, Commerce Operations to join our Amazon team in New York. You’ll bridge strategy between the Retail Services Lead and Commerce Managers, shaping growth priorities and translating data into actionable plans.

The role blends strategic planning with hands-on troubleshooting: catalog optimization, promotion strategy, performance analysis, and cross-functional collaboration. Hybrid work; base salary $75k–$180k; strong growth opportunities.

Qualifications

• 5–8 years of experience managing enterprise-level Amazon Vendor Central (1P) and Seller Central (3P) accounts, ideally within an agency.
• Ability to interpret complex data and turn performance trends into actionable recommendations.
• Deep, practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem.
• Proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, Concatenate, Text-to-Columns).
• Ability to pull raw data and turn it into executive-ready presentations highlighting opportunities.

Responsibilities

• Provide day-to-day strategic support, bringing commercial context to business results and marketplace trends.
• Advise on priorities across promotions, content, catalog, availability, and retail execution to drive growth.
• Guide best practices for catalog setup, PDP optimization, A+ content, and variation structures.
• Conduct holistic audits of marketplace operations, analyzing in-stock availability, PO rejection rates, missed sales, and SKU profitability.
• Review Amazon performance data to interpret trends and inform next steps.
• Identify emerging risks and growth opportunities by evaluating promotional support, content quality, and operational friction.

Skills

Enterprise Amazon management (1P/3P)

Commercial acumen

Amazon inventory/templates

Advanced Excel

Data storytelling

Job description

VML, part of WPP, seeks an Associate Director, Commerce Operations to join our Amazon team in New York. You’ll bridge strategy between the Retail Services Lead and Commerce Managers, shaping growth priorities and translating data into actionable plans.

The role blends strategic planning with hands-on troubleshooting: catalog optimization, promotion strategy, performance analysis, and cross-functional collaboration. Hybrid work; base salary $75k–$180k; strong growth opportunities.