Associate Director, Agentic Field Experience Architect

Bristol-Myers Squibb Company; Princeton (NJ); On-site; USD 169,000 - 205,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible Time Off

Job summary

Bristol Myers Squibb is seeking an Associate Director, Rewire Field Experience and Agentic AI Architect to own the architecture of the core field experience, integrating AI agents with CRM, analytics, and coaching capabilities.

This role collaborates with Commercial, CASA, Data & Insights, and Engineering to ensure a cohesive, compliant, and scalable experience across pre-call, call, and post-call workflows. Excellent stakeholder communication is required.

Qualifications

• Bachelor’s or Master’s degree in CS/Engineering/IS/Data Science.
• Minimum 8 years of experience in enterprise solution architecture, commercial technology, AI architecture, digital product architecture, or field-facing technology.
• Experience designing connected enterprise experiences spanning multiple applications, data sources, workflows, and user interfaces.
• Strong understanding of agentic AI, generative AI, contextual reasoning, AI orchestration, workflow automation, and human-in-the-loop design.
• Proven ability to translate business concepts into scalable technical architectures and delivery plans.
• Experience with CRM and commercial platforms, ideally including Veeva Vault CRM, Veeva Commercial Cloud, Salesforce, or comparable platforms.
• Strong knowledge of APIs, event-driven architecture, middleware, data products, master data, real-time integrations, identity, authorization, and workflow orchestration.
• Experience with cloud, data, and AI platforms such as Databricks, Azure, AWS, OpenAI, or equivalent.
• Understanding of UX architecture for coherent experiences across embedded, native, web, and mobile interfaces.
• Experience in pharmaceutical/biotech/medical devices or other regulated industries.
• Strong understanding of privacy, cybersecurity, responsible AI, compliance, and auditability for enterprise AI solutions.
• Ability to communicate complex technical decisions to commercial leaders, product owners, engineers, data scientists, enterprise architects, and vendors.

Responsibilities

• Define end-to-end IT architecture for the core Rewire Field experience: AI Prep Agent, Field Intelligence Dashboard, AI Post-Call Agent, HCP-Facing AI Agents.
• Design a connected experience enabling seamless insight-to-action within systems.
• Define integration patterns between Vault CRM, Databricks, data products, orchestration services, and enterprise AI capabilities.
• Partner with CRM migration to ensure Vault capabilities support future experience.
• Ensure architecture supports AI-enabled field experience and reduces administrative burden.
• Own architecture decisions and maintain documentation and interfaces.
• Translate architecture into buildable components, APIs, and delivery plans.
• Maintain governance and auditability across the solution.

Skills

Enterprise architecture

AI architecture

Agentic AI

API design

Workflow orchestration

Cross-functional comms

Databricks

Azure/AWS

CRM integration

Regulatory compliance

Education

Bachelor's or Master’s degree in Computer Science, Engineering, Information Systems, Data Science, or related field

Tools

Databricks

Azure

AWS

OpenAI

Veeva Vault CRM

Salesforce

Job description

Bristol Myers Squibb is seeking an Associate Director, Rewire Field Experience and Agentic AI Architect to own the architecture of the core field experience, integrating AI agents with CRM, analytics, and coaching capabilities.

This role collaborates with Commercial, CASA, Data & Insights, and Engineering to ensure a cohesive, compliant, and scalable experience across pre-call, call, and post-call workflows. Excellent stakeholder communication is required.