Associate Director, Admissions & Outreach

Muskegon Community College; Muskegon (MI); On-site; USD 50,000 - 60,000; Full time

Job summary

Muskegon Community College is seeking an Associate Director of Admissions to lead outreach, guide prospective students, and collaborate with schools and community partners. The role focuses on dual enrollment and direct credit programs, guiding applicants and managing the Welcome Center to improve student enrollment and success.

The position oversees data reporting for the department, enhances enrollment workflows, and supports team goals with a strong emphasis on customer service and

Qualifications

• Bachelor’s degree required in business, education, marketing, human resources or closely related; master’s degree preferred.
• Candidates with bilingual skills, especially Spanish, preferred.
• Communicates with enthusiasm, professionalism, and authenticity across a variety of audiences and settings.
• Demonstrated excellence in written, oral and presentation communication skills with internal and external audiences, both one on one and in large group settings.
• Demonstrated ability to relate to people of all ages, races, and social-economic backgrounds.
• Ability to energize and motivate others in medium to large groups and recruit experience preferred.
• Demonstrated use of tact, judgment and discretion and the ability to maintain confidentiality.
• Highly motivated and solution oriented with integrity and dedication to MCC mission.
• Proficiency with office technology and CRM systems; willingness to upgrade skills.

Responsibilities

• Hire, mentor, coach, develop, and supervise employees and work study students as assigned for the department.
• Serve as liaison to high school dual enrollment and direct credit students and other partnership parties.
• Assist supervisor in mentoring, training, directing, organizing, and leading staff.
• Manage and coordinate all aspects of dual enrollment, direct credit, and employer sponsorships programs, including marketing and communication.
• Oversee online workflow system and build platform functions for partnership documents and reports.
• Develop and deliver information regarding ongoing reporting and plans to improve student and institutional success.
• Oversee events and recruitment activities such as high school visits and college fairs.
• Coordinate communications with high schools, state programs, and partners on registration and withdrawal dates.
• Assist students with admissions, financial aid, scholarships, testing and payment planning.
• Generate admission leads through networks and partnerships; recruit at diverse locations.
• Follow up with prospective students and document progress in the system.

Skills

Bachelor's degree

Spanish preferred

Communication skills

Public speaking

Interpersonal skills

Recruitment experience

CRM experience

Education

Bachelor's degree

Job description

Muskegon Community College is seeking an Associate Director of Admissions to lead outreach, guide prospective students, and collaborate with schools and community partners. The role focuses on dual enrollment and direct credit programs, guiding applicants and managing the Welcome Center to improve student enrollment and success.

The position oversees data reporting for the department, enhances enrollment workflows, and supports team goals with a strong emphasis on customer service and